Online Banking

Frequently Asked Questions

Listed below are some of the most frequent questions we get from members and trouble shooting tips for accessing your account online.

Online banking FAQs

If you have a qualifying vehicle loan or Visa® debit card, you can enroll online. Only the primary signer on the account may sign up for online account access.

If you have multiple accounts with Alaska USA, a separate application must be completed for each account to wish to access. When completing the application you may specify additional accounts to which you will be able to transfer funds. You must be a signer on these additional accounts.

Business members must visit a branch to enroll in online access.

Your User ID by default is the same as the account number printed on your monthly or quarterly statement, unless you have changed it. If you have changed it and cannot remember it, contact the Member Service Center 24/7 at 800-525-9094.

When you initially sign up for online account access, your username is your member account number, and you are assigned a temporary password. We suggest that you change your username to something that’s easy for you to remember.

To change your username log into your account and click "Change User ID" from the "Account Profile" tab. Your new username must be unique, but can contain both alpha and numeric characters. Please note: When you access your account by phone you will still use your account number to log in.

To change your password online, log into your account and choose "Change Password" from the "Account Profile" tab.

Online Banking for Business requires you to change your password every 6 months. Passwords cannot be re-used for at least 12 months.

If you have forgotten your password, you can reset it online, or contact the Member Service Center 24/7 at 800-525-9094.

When you initially sign up for online account access you are given a temporary password that must be changed the first time you log in. Choose an alpha-numeric password between 8-12 characters.

Security tip: Create a password that is a mixture of letters and numbers. For greater security, avoid words found in a dictionary, easily guessed words, or personal information such as your phone number, social security number, and pet or family names.

This most commonly occurs when you entered your username incorrectly. It may also occur when you attempt to access an account that has not been setup to use online account access.

To return to the previous page and re-enter your username, click the 'Back' button on your browser.

If you have correctly entered your username and are presented with an incorrect personalized image please contact the Member Service Center 24/7 at 800-525-9094.

Yes! Members using online account access may elect to receive eStatements, electronic versions of their statements, instead of paper statements in the mail.

How to sign up for eStatements:

  • Log in to your account and Click on the "Account Services" tab
  • Near the bottom of the page, click on "Receive eStatements only"
  • Review and accept the "Electronic Statements and Notices Disclosure Agreement".
  • If you wish to receive an email reminder when your new eStatement is ready, enter your email address where indicated.

By signing up for eStatements, you are agreeing to receive your statement and important disclosure and regulatory information electronically. Some communications may still be delivered via the mail as required.

You can set up system alerts to let you know when your account balance reaches a certain amount, or when future transfers are scheduled to occur.

When a designated alert is activated, an alert message will appear in online account access and will be sent to the email address you designate.

When you enroll in eStatements you can elect to receive alerts when your latest account statement is available for viewing.

In order to access online account access via the Internet, you need a browser that supports web standards including HTML 4 and better, TLS 1.2 or greater, JavaScript and CSS.

For both compatibility and security, Alaska USA recommends upgrading to the latest version of your browser, and staying current on all patches for both your browser and operating system.

Suggested Settings

Enable JavaScript: The Alaska USA web site and online account access require use of JavaScript. Please consult the documentation that came with your browser or contact the manufacturer to learn how to enable JavaScript. Browsers that do not support JavaScript will not function with online account access.

Enable Cookies: Online account access uses cookies as part of its connection, but does not store any personal or account information in these. Online account access also does not cause "third-party" cookies to be created. Please consult the documentation that came with your browser or contact the manufacturer to learn how to enable cookies.

Enable Pop-up Windows: Online account access uses pop-up windows for several tasks, including links to external resources, allowing members to access these items without ending their online account access session. Bill Pay, Visa card information, and credit union product information can all be accessed from within UltraBanch using pop-ups. In order to make these functions work properly, your browser must be configured to allow pop-ups from online account access.

Reset Browser Security Settings: To allow access to your accounts using online account access, you must use a browser that fully supports TLS encryption, JavaScript, CSS Stylesheets, and Forms. Alaska USA requires TLS encryption version 1.2, which is a replacement for older SSL and TLS technologies. All current browsers support TLS encryption by default, although in some cases support may need to be enabled.

Alaska USA has tested browsers from Microsoft, Google, Apple, and Mozilla. Other browsers that meet the requirements listed above should function correctly with online account access, but are not tested by Alaska USA.

Please consult the documentation that came with your browser or contact the manufacturer to learn how to enable TLS version 1.2. Browsers that do not support TLS 1.2 will not function with online account access.

For purposes of both security and compatability, Alaska USA recommends that you keep both your operating system and web browser up-to-date with the latest versions and patches.

As a security measure, access to your account is locked after a limited number of unsuccessful login attempts. Further attempts to login will fail, displaying the above message.

To reset your password and unlock your account, contact the Member Service Center 24/7 at 800-525-9094.

Need more help?

Call 800-525-9094 for 24/7 live support.
Live chat is available for non-account related questions from 7 am - 7 pm PST.

Troubleshooting tips for online banking

Online account access will reject login attempts for several reasons. The "You have entered an invalid username or password, or have exceeded the maximum number of login attempts" message may appear.

Verify your username and password. Enter them carefully to ensure there are no mistakes. Your initial username the same as the member account number printed on your statement, unless you have previously changed it online.

Verify that you have signed up for online account access access to this account by contacting the Member Service Center. If you have multiple account numbers, signing up for online account access access to one account does not automatically give you access on your other accounts. You may need to sign up for access additional accounts.

Follow the password reset process to reset your password and access your account.

If you cannot reset your password or do not remember your username, contact the Member Service Center.

Most difficulties members encounter when using online account access are related your browser settings.

If you still cannot connect after checking your browser settings meet our recommendations, contact the Member Service Center 24/7 at 800-525-9094.

This type of access problem is usually caused by incorrect browser security settings or by disabled cookies. In order to access online account access your browser must have support for the Transport Layer Security version 1.2 (TLSv1.2) security protocol enabled and must accept cookies from the the online account access servers.

Check your browser settings and try again.

The session time-out message indicates that an excessive time has passed without communication between your browser and online account access. Online account access automatically closes inactive sessions as a security measure.

Click the 'OK' button and try signing in again.

As a matter of security and privacy, Alaska USA does not recommend leaving your computer unattended with an active online account access session. When you are finished using online account access, always click the 'log out' button in the upper right corner of the online account access screen.

Actions that do not cause communication with online account access, such as scrolling or printing the visible page, do not count as activity and will not reset the inactivity timer.

The 'Service Exception' screen indicates an unexpected operation has occurred.

When an unidentifiable communication error occurs, or when invalid data is received from the web browser, online account access may recognize these events as possible security risks. As a security measure, the active session or activity is terminated. Try this:

  • Click the button labeled 'OK' and repeat the steps performed previously.
  • Be sure to click only once on buttons and links within online account access, and allow the system to respond before attempting another operation.
  • If you can consistently trigger the Service Exception message, contact the Member Service Center 24/7 at 800-525-9094.

During periods of heavy usage, online account access may be unable to respond to your attempts to connect. When this occurs, you may be unable to connect to the online account access login screen or may receive an error message. Try this:

  • Try accessing online account access at a later time.
  • If you are unable to connect to online account access for an extended period of time, you should check your browser version and settings.
  • If you have verified that your browser settings are correct, and still cannot connect to online account access, contact the Member Service Center.