Account support

Frequently Asked Questions

Listed below are some of the most frequent account-related questions we get from members.

Account FAQs

You can change your address by visiting any branch, or by calling the Member Service Center 24/7 at 800-525-9094.

The Routing or Transit number identifies Alaska USA Federal Credit Union and is used in check processing. Alaska USA's Transit number is 325272021. This number is the first 9 digits listed on the bottom of your checks.

You can also use our online tool to calculate the electronic account number used for receiving payments and transfers.

Yes! Members using online account access may elect to receive eStatements, electronic versions of their statements, instead of paper statements in the mail.

How to sign up for eStatements:

  • Log in to your account and Click on the "Account Services" tab
  • Near the bottom of the page, click on "Receive eStatements only"
  • Review and accept the "Electronic Statements and Notices Disclosure Agreement".
  • If you wish to receive an email reminder when your new eStatement is ready, enter your email address where indicated.

By signing up for eStatements, you are agreeing to receive your statement and important disclosure and regulatory information electronically. Some communications may still be delivered via the mail as required.

Members who have signed up for online banking can open a checking, certificate, or money market account online*.

To open a share account online: Log in to your account and click on the 'Account Profile' tab. Click on the 'Open New Shares' link below the tabs and follow the onscreen instructions to open your new account.

If you have not signed up for online account access, contact the Member Service Center to open a new share account.

*Checking and Money Market shares are limited to one per account. Members may have multiple certificate shares on an account. IRA Certificates cannot be opened online at this time.

An ACH transaction is an electronic transfer of funds. Some examples include: direct deposit of payroll (including military pay), government benefits, tax refunds or payments, Alaska Permanent Fund Dividend, payments to utility bills, and many others.

Members can view a pending ACH transaction as soon as Alaska USA receives the transaction instructions, which can often occur the day before the actual transfer. To view a pending ACH in online, log in to your account and Click on the “Pending ACH” link below the tabs. View your pending ACH transactions at the bottom of the page. In the Alaska USA app, simply click on the 'Pending Transaction' icon.

To report a lost or stolen card contact the Member Service Center at 800-525-9094. You can also lock your card from further use using the Alaska USA app or by accessing your account online.

You can access Card Security online or with the Alaska USA app. Simply open the Alaska USA app and click the Card Security icon, or log in to your account online and click the Card Security link.

Once you have accessed the Card Security page on the app or online, simply click the on/off button to turn your card on or off.

  • Report lost checks/identification: Call the Member Service Center at 800-525-9094
  • Report lost travelers checks: Call 800-525-7641
  • Report lost money orders: Call 800-654-5920

You can order checks online, by calling the Member Service Center, or by visiting any branch location.

If your address has changed, please change your address prior to ordering checks.

If you need to submit a change of name to the credit union, please contact the Member Service Center or visit a branch.

How to order checks online

To place an order within account online, select "Order Checks" under the Account Services tab and follow the instructions.

You can place a stop payment on a lost or stolen check that has not yet been presented for payment by online, at any branch, or by calling the Member Service Center 24/7 at 800-525-9094.

To place a stop payment online, log in to your account and click on the "Account Services" tab. Choose ""Stop Pay"" from the list of available options. You will be asked for the check number and amount.

Your new ATM or Visa® Debit Card must be activated before use. You can activate your card in several ways:

Activate your ATM or debit card

Activate online
  1. Log in to your account
  2. Click on the Account Services tab
  3. Select the Activate Card link
  4. Enter your card number and click Submit Activation Request
Activate by phone

Call 866-281-6296 and follow the instructions

Call the Member Service Center
  1. 1. Call 800-525-9094 or 907-563-4567
  2. 2. Have your card ready to verify with the member service representative.

(h4) Activate your Visa Credit Card
To activate your new or replacement Visa Credit Card call 800-543-5073.

If you believe there is an error with a transaction on your account, contact the Member Service Center at 800-525-9094.

Additional information regarding electronic transactions

Federal Regulations provide certain protections and limitations for specific types of electronic transactions, including: 

  1. Point of Sale (POS)
  2. Automated Teller Machine (ATM)
  3. Direct Deposit
  4. Preauthorized Payment
  5. Online Account Access
  6. Electronic Check Transactions

Learn about your rights, responsibilities, and protections associated with these electronic transactions in the Electronic Funds Transfer Disclosure provided when members apply for Direct Deposit, Online Account Access, or a Visa® Debit Card.

You can distinguish accounts by giving them account names that are meaningful to you, like "Snowmobile loan" instead of "L10 Loan," or "Jenny’s college fund" in place of "S81 Certificate."

To create new names for your accounts log into your account and click on the pencil icon next to the account name on the "Account Summary" page.