Listed below are some of the most frequent account-related questions we get from members.
You can change your address by visiting any branch, or by calling the Member Service Center 24/7 at 800-525-9094.
The Routing or Transit number identifies Alaska USA Federal Credit Union and is used in check processing. Alaska USA's Transit number is 325272021. This number is the first 9 digits listed on the bottom of your checks.
You can also use our online tool to calculate the electronic account number used for receiving payments and transfers.
Yes! Members using online account access may elect to receive eStatements, electronic versions of their statements, instead of paper statements in the mail.
By signing up for eStatements, you are agreeing to receive your statement and important disclosure and regulatory information electronically. Some communications may still be delivered via the mail as required.
An ACH transaction is an electronic transfer of funds. Some examples include: direct deposit of payroll (including military pay), government benefits, tax refunds or payments, Alaska Permanent Fund Dividend, payments to utility bills, and many others.
Members can view a pending ACH transaction as soon as Alaska USA receives the transaction instructions, which can often occur the day before the actual transfer. To view a pending ACH in online, log in to your account and Click on the “Pending ACH” link below the tabs. View your pending ACH transactions at the bottom of the page. In the Alaska USA app, simply click on the 'Pending Transaction' icon.
To report a lost or stolen card contact the Member Service Center at 800-525-9094. You can also lock your card from further use using the Alaska USA app or by accessing your account online.
You can access Card Security online or with the Alaska USA app. Simply open the Alaska USA app and click the Card Security icon, or log in to your account online and click the Card Security link.
Once you have accessed the Card Security page on the app or online, simply click the on/off button to turn your card on or off.
You can order checks online, by calling the Member Service Center, or by visiting any branch location.
If your address has changed, please change your address prior to ordering checks.
If you need to submit a change of name to the credit union, please contact the Member Service Center or visit a branch.
To place an order within account online, select "Order Checks" under the Account Services tab and follow the instructions.
You can place a stop payment on a lost or stolen check that has not yet been presented for payment by online, at any branch, or by calling the Member Service Center 24/7 at 800-525-9094.
To place a stop payment online, log in to your account and click on the "Account Services" tab. Choose ""Stop Pay"" from the list of available options. You will be asked for the check number and amount.
Your new ATM or Visa® Debit Card must be activated before use. You can activate your card in several ways:
Call 866-281-6296 and follow the instructions
To activate your new or replacement Visa Credit Card call 800-543-5073.
If you believe there is an error with a transaction on your account, contact the Member Service Center at 800-525-9094.
Federal Regulations provide certain protections and limitations for specific types of electronic transactions, including:
Learn about your rights, responsibilities, and protections associated with these electronic transactions in the Electronic Funds Transfer Disclosure provided when members apply for Direct Deposit, Online Account Access, or a Visa® Debit Card.
You can distinguish accounts by giving them account names that are meaningful to you, like "Snowmobile loan" instead of "L10 Loan," or "Jenny’s college fund" in place of "S81 Certificate."
To create new names for your accounts log into your account and click on the pencil icon next to the account name on the "Account Summary" page.
You are about to visit a third-party website not operated by Alaska USA Federal Credit Union
Alaska USA Federal Credit Union is not responsible for the product, service, or website content on any external third-party sites and does not represent either you or the website operator if you enter into a transaction. Alaska USA Federal Credit Union’s privacy and security policies do not apply to the linked site.