Listed below are some of the most frequent questions about ATMs and Debit Cards that we get from members.
Your new ATM or Visa® Debit Card must be activated before use. You can activate your card in several ways:
Call 866-281-6296 and follow the instructions
To activate your new or replacement Visa Credit Card call 800-543-5073.
You can change or personalize the PIN for your Alaska USA ATM or Visa Debit Card online or at an ATM.
Remember to keep your new PIN safe; never write your PIN on your card or store it with or near your card.
ATMs that participate in the Allpoint Network should include a green Allpoint Network logo on the ATM. However, Allpoint continues to add ATMs to their network all the time and it may take several weeks before the logo is added to the machine.
All participating ATMs are listed on our Branch and ATM locator. To confirm that you will not receive a surcharge fee.
There is no limit to the number of ATM transactions you can perform. There is a daily withdrawal limit of $1515 per card.
Yes, almost all Alaska USA ATMs offer depository services. In addition, you can use Remote Deposit in the Alaska USA app to deposit checks, or by visiting any branch or shared branch location.
All Alaska USA debit cards have a daily withdrawal limit of $1515.
ATM preferences saves you time by allowing you to create a customized "Fast Cash" withdrawal amount and establish a default preference for receipt printing. Establishing ATM preferences is easy! After swiping your card and entering your PIN, select "ATM Preferences" and complete the onscreen prompts.
If there is an error or discrepancy with your ATM transaction please call the Member Service Center 24/7 at 800-525-9094.
We are sorry to hear you were assessed a fee while using an approved ATM. To request a refund, please call the Member Service Center 24/7 at 800-525-9094.
Helpful Hint: Some members think they were charged a fee when, in fact, they were not. This is because some AllPoint Network ATMs have a technical limitation that forces the "surcharge message" screen to display even though it is an approved ATM. To verify if you were charged a fee review the ATM transaction receipt or your account history online.
Yes. You have access to ATMs worldwide. Check our locator for a surcharge-free ATM near you.
The machine will most likely dispense in the local currency. Your account will be debited the U.S. dollar amount. Please note that your debit card's daily withdrawal limit is $1515 in U.S. dollars.
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Alaska USA Federal Credit Union is not responsible for the product, service, or website content on any external third-party sites and does not represent either you or the website operator if you enter into a transaction. Alaska USA Federal Credit Union’s privacy and security policies do not apply to the linked site.