UltraBranch Troubleshooting Guide

Step:1 2 3 Login: User ID

Home page with UltraBranch link

To access UltraBranch, enter your User ID in the indicated field on the Alaska USA home page (example shown).

Click the 'Log in' button to proceed to the PAC entry page, where you will enter your Personal Access Code. Your User ID is the same as the account number printed on your monthly or quarterly statement, unless you have changed it from within Ultrabranch.

Question: I don't have or I can't remember my User ID.
Click to contact the Member Service Center

After you have entered your User ID and clicked 'Log in' you should see the PAC entry page. This page will display a graphical keypad for entering your PAC.

PAC entry screen

Question: What happened after pressing the 'Log in' button?

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