Online Account Access Troubleshooting Guide
To access online account access, enter your User ID in the indicated field on the Alaska USA home page (example shown).
Click the 'Log in' button to proceed to the password entry screen. Your User ID is the same as the account number printed on your monthly or quarterly statement, unless you have changed it.
Question: I don't have or I can't remember my User ID.
Click to contact the Member Service Center
After you have entered your User ID and clicked 'Log in' you should see the password entry screen with your personalized image.