Troubleshooting Guide
Step:1 2 3 Login: User ID
To access UltraBranch, enter your User ID in the indicated field on the Alaska USA home page (example shown).
Click the 'Log in' button to proceed to the PAC entry page, where you will enter your Personal Access Code. Your User ID is the same as the account number printed on your monthly or quarterly statement, unless you have changed it from within Ultrabranch.
Question: I don't have or I can't remember my User ID.
Click to contact the Member Service Center
After you have entered your User ID and clicked 'Log in' you should see the PAC entry page. This page will display a graphical keypad for entering your PAC.
Question: What happened after pressing the 'Log in' button?
- I see the PAC entry page as expected.
- The login keypad I see is not mine.
- The PAC entry page did not load.
- Not sure.
Previous Troubleshooting Guide Topics
Member Service Center
(907) 563-4567 or (800) 525-9094
Open 24 hours a day, 7 days a week
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Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union.
Mortgage loans are provided by Alaska USA Federal Credit Union in Arizona. Mortgage loans are provided by Alaska USA Mortgage Company, LLC in Alaska, Washington and California. License #AK157293; Washington Consumer Loan Company License #CL-157293; Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.
Insurance services offered through Alaska USA Insurance Brokers, LLC. Insurance products are provided by various carriers and are obligations of the issuing insurance company. They are not obligations of or deposits to Alaska USA Insurance Brokers, Alaska USA Federal Credit Union, or its subsidiaries, and are not insured by the National Credit Union Administration. Some products are not available in all states.
