Online Account Access Troubleshooting Guide
Step:1 2 3 Login: User ID
To access online account access, enter your User ID in the indicated field on the Alaska USA home page (example shown).
Click the 'Log in' button to proceed to the password entry screen. Your User ID is the same as the account number printed on your monthly or quarterly statement, unless you have changed it.
Question: I don't have or I can't remember my User ID.
Click to contact the Member Service Center
After you have entered your User ID and clicked 'Log in' you should see the password entry screen with your personalized image.
Question: What happened after pressing the 'Log in' button?
- I see the password entry screen as expected.
- The personalized image I see is not mine.
- The password entry screen did not load.
- Not sure.
Previous Troubleshooting Guide Topics
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week
