Online Account Access Troubleshooting Guide

Step:1 2 3 Login: User ID

Home page with online account access link

To access online account access, enter your User ID in the indicated field on the Alaska USA home page (example shown).

Click the 'Log in' button to proceed to the password entry screen. Your User ID is the same as the account number printed on your monthly or quarterly statement, unless you have changed it.

Question: I don't have or I can't remember my User ID.
Click to contact the Member Service Center

After you have entered your User ID and clicked 'Log in' you should see the password entry screen with your personalized image.

PAC entry screen

Question: What happened after pressing the 'Log in' button?