Online Account Access Troubleshooting Guide

Trouble Using Online Account Access - Session Ended

The session time-out message (shown below) indicates that an excessive time has passed without communication between your browser and online account access. Online account access automatically closes inactive sessions as a security measure.

Online account access session timed out

Actions that do not cause communication with online account access, such as scrolling or printing the visible page, do not count as activity and will not reset the inactivity timer.

Suggested Action :

  • Click the 'OK' button to reconnect to the online account access login page. You may configure the length of this security timeout by logging in to online account access then selecting 'Account Profile' and 'Timeout'. Alaska USA recommends setting this value to the lowest amount necessary to conduct your account activities.
  • As a matter of security and privacy, Alaska USA does not recommend leaving your computer unattended with an active online account access session. When you are finished using online account access, always click the 'log out' button in the upper right corner of the online account access screen.