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Trouble Using UltraBranch - Service Exception
The 'Service Exception' screen (shown below) indicates an unexpected operation has occured.
When an unidentifiable communication error occurs, or when invalid data is received from the web browser, UltraBranch may recognize these events as possible security risks. As a security measure, the active session or activity is terminated.
Suggested Action :
- Click the button labeled 'OK' and repeat the steps performed previously. Be sure to click only once on buttons and links within UltraBranch, and allow the system to respond before attempting another operation.
- If you can consistently trigger the Service Exception message, contact the Member Service Center.
Previous Troubleshooting Guide Topics
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Member Service Center
(800) 525-9094
6 am - 10 pm Alaska Time
7 am - 11 pm Pacific Time
© Copyright 2015
Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union
Mortgage loans are provided by Alaska USA Mortgage Company, LLC.
License #AK157293.
Washington Consumer Loan Company License #CL-157293.
Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.
Insurance services offered through Alaska USA Insurance Brokers, LLC. Insurance products are provided by various carriers and are obligations of the issuing insurance company. They are not obligations of or deposits to Alaska USA Insurance Brokers, Alaska USA Federal Credit Union, or its subsidiaries, and are not insured by the National Credit Union Administration. Some products are not available in all states.