Troubleshooting Guide
Trouble Using UltraBranch - Service Exception
The 'Service Exception' screen (shown below) indicates an unexpected operation has occured.
When an unidentifiable communication error occurs, or when invalid data is received from the web browser, UltraBranch may recognize these events as possible security risks. As a security measure, the active session or activity is terminated.
Suggested Action :
- Click the button labeled 'OK' and repeat the steps performed previously. Be sure to click only once on buttons and links within UltraBranch, and allow the system to respond before attempting another operation.
- If you can consistently trigger the Service Exception message, contact the Member Service Center.
Previous Troubleshooting Guide Topics
Member Service Center
(907) 563-4567 or (800) 525-9094
Open 24 hours a day, 7 days a week
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Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union.
Mortgage loans are provided by Alaska USA Federal Credit Union in Arizona. Mortgage loans are provided by Alaska USA Mortgage Company, LLC in Alaska, Washington and California. License #AK157293; Washington Consumer Loan Company License #CL-157293; Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.
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