Online Account Access Troubleshooting Guide

Trouble Using online account access - Service Exception

The 'Service Exception' screen (shown below) indicates an unexpected operation has occured.

When an unidentifiable communication error occurs, or when invalid data is received from the web browser, online account access may recognize these events as possible security risks. As a security measure, the active session or activity is terminated.

Suggested Action :

• Click the button labeled 'OK' and repeat the steps performed previously. Be sure to click only once on buttons and links within online account access, and allow the system to respond before attempting another operation.
• If you can consistently trigger the Service Exception message, contact the Member Service Center.