UltraBranch Troubleshooting Guide

Signing up for UltraBranch

If you wish to take advantage of UltraBranch account access, you must sign up first. Signing up for UltraBranch allows you to access your account via the Internet, from any touch-tone telephone, or at Self-Service terminals in select branch locations.

Only the primary signer on the account may sign up for UltraBranch.

If you have multiple accounts with Alaska USA, a separate application must be completed for each account to wish to access. When completing the application you may specify additional accounts to which you will be able to transfer funds. You must be a signer on these additional accounts.

To apply for UltraBranch Service:

  1. You may pick up an UltraBranch application at any branch location, or you may download an application from our web site in Adobe Acrobat (pdf) format. Adobe provides free software to use this application form. Get Adobe Reader free.
  2. Read the UltraBranch Agreement accompanying the application, then complete and sign the UltraBranch Application form.
  3. Deliver the completed application to any branch location or mail to:

    Alaska USA Federal Credit Union
    P.O. Box 196613
    Anchorage, AK 99519-6613


  4. Once your application has been processed, you will receive your UltraBranch User's Guide and Personal Access Code (PAC), which gives you access to all UltraBranch services.