Online Account Access Troubleshooting Guide

Browser Security Settings

To allow access to your accounts using online account access, you must use a browser that fully supports TLS encryption, JavaScript, CSS Stylesheets, and Forms. Alaska USA requires TLS encryption version 1.2, which is a replacement for older SSL and TLS technologies. All current browsers support TLS encryption by default, although in some cases support may need to be enabled.

Alaska USA has tested browsers from Microsoft, Google, Apple, and Mozilla. Other browsers that meet the requirements listed above should function correctly with online account access, but are not tested by Alaska USA.

Please consult the documentation that came with your browser or contact the manufacturer to learn how to enable TLS version 1.2. Browsers that do not support TLS 1.2 will not function with online account access.

NOTE: For purposes of both security and compatability, Alaska USA recommends that you keep both your operating system and web browser up-to-date with the latest versions and patches.