Online Account Access Troubleshooting Guide

Configuring Browser Security Settings

Online account access uses TLS encryption to encode the communication between your browser and Online account access to ensure your privacy and security. Alaska USA requires TLS version 1.0 or above, which is replacement for previous SSL versions.

Most browsers come with these security features enabled. If you are unable to connect to online account access, follow the steps listed below to ensure that your Browser is properly configured to use these security features.

Safari 4+

The TLS support in Safari is always active, and there is no user setting to disable it.

Instructions based on Safari 6. Other versions of Safari should be similar.