Online Account Access Troubleshooting Guide

Configuring Browser Security Settings

Online account access uses TLS encryption to encode the communication between your browser and Online account access to ensure your privacy and security. Alaska USA requires TLS version 1.0 or above, which is replacement for previous SSL versions.

Most browsers come with these security features enabled. If you are unable to connect to online account access, follow the steps listed below to ensure that your Browser is properly configured to use these security features.

Internet Explorer 9 - 10 for Windows

Choose Tools Icon / Internet Options from the menu bar.

IE 9-10 internet options

Click on the Advanced Tab then click on the Restore Advanced Settings button. Make sure that TLS 1.0 is checked. Click the OK button to save the changes.

IE 9-10 settings