Online Account Access Troubleshooting Guide

Password reset process

If you know your User ID and the email address assigned to the account, you can access our online password reset page. Please check your email for Password Reset Request and follow the instructions.

If you have exceeded the number of login attempts, locking your online account access account, you will need to contact the Member Service Center to unlock your account and reset your password. Follow the steps listed below after your account has been reset.

Reseting your password and accessing online account access:

  1. Click here to access the Alaska USA home Page in a new window.
  2. Enter your User ID and click the 'Log in' button.
    User ID
  3. Enter your temporary password you received from the Member Service Representative and click the 'submit' button.
  4. Pick a personalized image and click the 'submit' button.