UltraBranch Troubleshooting Guide

Personal Access Code (PAC) reset process

If you know your User ID and the email address assigned to the account, you can access our online PAC reset page. Please check your email for PAC Reset Request and follow the instructions.

If you have exceeded the number of login attempts, locking your UltraBranch account, you will need to contact the Member Service Center to unlock your account and reset your password. Follow the steps listed below after your account has been reset.

Reseting your PAC and accessing UltraBranch:

  1. Click here to access the Alaska USA home Page in a new window.
  2. Enter your User ID and click the 'Log in' button.
  3. User ID
  4. Enter your temporary PAC you received from the Member Service Representative and click the 'submit' button.
  5. UltraBranch session timed out
  6. Pick a keypad and click the 'submit' button.
  7. UltraBranch session timed out
  8. Enter a new PAC in to the keypad. Make sure that the number of asterisks in the field is the same as the number of characters you entered for you new PAC. Then click 'Enter'.
  9. UltraBranch session timed out
  10. Re-enter your new PAC and click 'Enter'.
  11. UltraBranch session timed out
  12. The Change PAC Confirmation page should appear. Click the 'Continue' button to proceed to the Account Summary page.
  13. UltraBranch session timed out