Troubleshooting Guide
Contacting the Member Service Center
The representatives at the Member Service Center are available 24 hours a day, 7 days a week for your convenience. They can help you resolve problems with UltraBranch connections.
(907) 563-4567 or (800) 525-9094
Open 24 hours a day, 7 days a week
When to Call the Member Service Center:
- If you have forgotten your Personal Access Code.
- If you have forgotten your User ID or the email address assigned to the account.
- If you have changed your User ID and cannot remember it.
- If have correctly entered your User ID and are presented with an incorrect personalized keypad.
- If your account has been locked by too many failed login attempts. As a security measure, access to your account is locked after a limited number of failed login attempts. A member service representative can unlock your account by issuing a temporary Personal Access Code. View the Personal Access Code (PAC) reset process for help using the temporary Personal Access Code to access your account and reset your PAC.
- If you encounter access problems that you cannot resolve with the help of this guide, the Member Service Center can put you in touch with a support technician.
Previous Troubleshooting Guide Topics
Member Service Center
(907) 563-4567 or (800) 525-9094
Open 24 hours a day, 7 days a week
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Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union.
Mortgage loans are provided by Alaska USA Federal Credit Union in Arizona. Mortgage loans are provided by Alaska USA Mortgage Company, LLC in Alaska, Washington and California. License #AK157293; Washington Consumer Loan Company License #CL-157293; Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.
Insurance services offered through Alaska USA Insurance Brokers, LLC. Insurance products are provided by various carriers and are obligations of the issuing insurance company. They are not obligations of or deposits to Alaska USA Insurance Brokers, Alaska USA Federal Credit Union, or its subsidiaries, and are not insured by the National Credit Union Administration. Some products are not available in all states.
