UltraBranch Troubleshooting Guide

Contacting the Member Service Center

The representatives at the Member Service Center are available 16 hours a day, 7 days a week for your convenience. They can help you resolve problems with UltraBranch connections.

(907) 563-4567 in Anchorage or (800) 525-9094 outside Anchorage

6 AM - 10 PM, Alaska Time
(7 AM - 11 PM, Pacific Time)

When to Call the Member Service Center:

  • If you have forgotten your Personal Access Code.
  • If you have forgotten your User ID or the email address assigned to the account.
  • If you have changed your User ID and cannot remember it.
  • If have correctly entered your User ID and are presented with an incorrect personalized keypad.
  • If your account has been locked by too many failed login attempts. As a security measure, access to your account is locked after a limited number of failed login attempts. A member service representative can unlock your account by issuing a temporary Personal Access Code. View the Personal Access Code (PAC) reset process for help using the temporary Personal Access Code to access your account and reset your PAC.
  • If you encounter access problems that you cannot resolve with the help of this guide, the Member Service Center can put you in touch with a support technician.