Online Account Access Troubleshooting Guide

Contacting the Member Service Center

The representatives at the Member Service Center are available 24 hours a day, 7 days a week for your convenience. They can help you resolve problems with online account access connections.

907-563-4567 or 800-525-9094

Open 24 hours a day, 7 days a week

When to Call the Member Service Center:

• If you have forgotten your User ID or the email address assigned to the account.
• If you have changed your User ID and cannot remember it.
• If you have correctly entered your User ID and are presented with an incorrect personalized image.
• If your account has been locked by too many failed login attempts. As a security measure, access to your account is locked after a limited number of failed login attempts. A member service representative can unlock your account by issuing a temporary password. View the View the password reset process for help using a temporary password to access your account and reset your password.
• If you encounter access problems that you cannot resolve with the help of this guide, the Member Service Center can put you in touch with a support technician.