Online Account Access Troubleshooting Guide
Steps to Enable Pop-Ups
Some activities in online account access use pop-up windows to allow members to access information without ending their online account access session. Your browser must permit pop-ups from online account access for these functions to work as intended. Follow the steps listed below to make sure your browser will permit pop-ups from online account access.
Internet Explorer 9-10 for Windows
Click on the Tools button on the toolbar, and select Internet Options from the menu.
Select the Privacy tab in the internet settings window.
Option 1: Globally Accept Pop-Ups
Uncheck Turn on Pop-Up Blocker. Click OK to save your changes.
Option 2: Enable online account access pop-ups
Make sure Turn on Pop-Up Blocker is checked, then click Settings.
In the Pop-Up Blocker Settings window, enter "ultrabranch.alaskausa.org" in the Address of Web site to allow field. Click the Add button, to add this entry to the Allowed sites list.
Click Close to close the Pop-Up Blocker Settings window. Click OK to close the Internet Options window and return to your browser.