Online Account Access Troubleshooting Guide
Steps to Enable Pop-Ups
Some activities in online account access use pop-up windows to allow members to access information without ending their online account access session. Your browser must permit pop-ups from online account access for these functions to work as intended. Follow the steps listed below to make sure your browser will permit pop-ups from online account access.
Firefox is one of several related browsers that is based on code created by the Mozilla Foundation. Other browsers in this family include Mozilla and Netscape versions 6+. These browsers share a similar foundation, called Gecko, and commonly have a similar interface.
Choose Tools / Options from the menubar. Mac OS X users choose Firefox / Preferences from the menu bar.
Click on Content in the top of the window.
Option 1: Globally Accept Pop-Ups
Uncheck Block Popup Windows. Click OK to save your changes.
Option 2: Enable online account access pop-ups
Make sure Block Popup Windows is checked, then click Exceptions.
In the Allowed Sites-Popups window, enter "ultrabranch.alaskausa.org" in the Address of web site field. Click Allow to add this entry to the list.
Click Close to close the Allowed Sites-Popups screen. Click OK to close the Options / Preferences window and return to your browser.
Screenshot and instructions based on FireFox for Windows. Other versions of Firefox and related browsers may differ from these instructions.