Online Account Access Troubleshooting Guide
Clearing Your Browser Cache
Corrupted or outdated data in a browser's cache can cause online account access connection problems. The steps below will help you correct this problem.
Firefox is one of several related browsers that is based on code created by the Mozilla Foundation. Other browsers in this family include Mozilla and Netscape versions 6+. These browsers share a similar foundation, called Gecko, and commonly have a similar interface.
Choose Tools / Options from the menubar. Mac OS X users choose Firefox / Preferences from the menu bar.
Click on Privacy in the top of the window, then select the Clear History when Firefox Closes box.
Click OK to close the Options/Preferences window.
Screenshot and instructions based on FireFox for Windows. Other versions of Firefox and related browsers may differ from these instructions.