Target® Compromise Information (updated January 16, 2014)
As you may be aware from recent media coverage, the retail chain Target has reported a data breach of customer information. Based on Target's official statement, debit and credit card information including cardholder name, card number, expiration date, and card verification value (CVV code), was compromised. Additionally, Target recently announced that mailing addresses, phone numbers and/or email addresses may have also been compromised.
In response to the breach, Target is offering one year of free credit monitoring to individuals who shopped in their U.S. stores. To learn more about Target's offer, visit creditmonitoring.target.com.
How to tell if your information was compromised
Alaska USA will be notified of any credit and/or debit card information that was compromised. You do not need to contact the credit union to learn if your card was affected; Alaska USA is proactively notifying affected cardholders via mail and/or email.
Target has stated that they will notify customers who had information compromised whenever possible. Target will not be notifying financial institutions regarding any non-card related information compromises. Additional information about the data breach can be found at Target.com/databreach.
What is Alaska USA doing to protect my account?
At Alaska USA, the security of your account is a top priority. The credit union uses sophisticated fraud-monitoring tools to review account transactions and detect unusual spending patterns that help prevent fraud from occurring on your account.
For cardholders affected by the Target breach, all compromised cards are being reissued as a precautionary measure. Members may continue using their existing cards until they receive a new card.
If you receive a new card:
- Activate your new card immediately so you may continue conducting transactions without interruption.
- Destroy your old card and start using your new card.
- Contact stores or service providers with which you've set up recurring payments. Provide those companies with your new card information.
- Your new card and new PIN will arrive separately, both in unmarked envelopes. When you receive your new PIN, please memorize the number. You may customize your debit card PIN rather than use the pre-selected number by logging in to UltraBranch or visiting any Alaska USA ATM.
Restrictions on compromised cards
To protect our members from fraudulent transactions, Alaska USA has placed some restrictions on compromised cards while they remain open. We apologize for any inconvenience this may cause you.
Fraud liability and monitoring
All Alaska USA debit and credit cards are protected with Zero Liability Guarantee if fraud does occur. You can help prevent fraud by monitoring your accounts in UltraBranch and contacting the credit union immediately if you notice fraudulent transactions. View the Fraud, Privacy, and Security page for additional information.
Contact the Member Service Center at (800) 525-9094 or visit any branch.