Phishing is a type of fraud that uses email and texts to direct you to fraudulent (but very official-looking) websites. The email tries to convince you to click a link to the site and enter your confidential information, which will then be used for criminal purposes.
Phishing attack methods are constantly evolving. Instead of email, newer variations may use automated or live phone calls or even text messages to your cell phone to reach you, and might direct you to call an electronic phone system to gather the data.
Alaska USA will never call, email, or text its members to request confidential information.
Recognize phishing messages
Phishing messages try to induce you into revealing your account information in many different ways, including:
Common signs of phishing messages
There are usually a number of visual clues you can use to further identify a fraudulent email message.
Phishing scam examples
Fraudulent email messages take many forms. The content of the messages varies, but typically includes a link to a web site asking for confidential information. Some versions include a phone number to call that connects the member to a voice mail system to gather the data.
Text message scam
Cell phone users may receive unsolicited text messages claiming their account has been suspended. They are directed to call a number provided in the message where confidential information will be collected for fraudulent purposes. Unsolicited text messages should be immediately deleted without responding.
Trojan horse phishing scam
In this phishing variant, a malicious program is hidden in an innocent seeming message. A program hidden like this is called a "Trojan horse". In one example, business executives and managers are targeted by an email claiming to be from the Better Business Bureau (BBB). The email poses as a complaint notice filed against the company. When the link is clicked to download "complaint details," a program is downloaded that attempts to steal information from their computer.
What to do if you receive a suspicious message
Don't click that link! If you do not respond to a phishing email, you won't compromise your confidential information. Instead, forward the message to . Alaska USA will never request confidential or account information by email or phone unless the transaction is member initiated.
Additional steps to protect yourself:
What to do if you've submitted confidential information in response to a fraudulent message
Call the Member Service Center right away to speak with a Member Service Representative about the kind of information that was revealed.
Remember: Alaska USA will never call or email its members to request confidential information.
FTC Consumer Alert How to Avoid Getting Hooked by a Phishing Scam
Internet Crime Complaint Center An FBI partnership created to receive compliants about internet fraud.
FTC - Internet Consumer Information Internet related consumer protection information from the Federal Trade Commission