Fraud, Privacy, and Security

Alaska USA unaffected by Heartbleed

Several sources have recently reported security concerns regarding the “Heartbleed” bug that is affecting the online encryption technology on many websites. Alaska USA has confirmed that our systems were never susceptible to this vulnerability and our members' information is safe and secure. As always, please continue to monitor your accounts and contact Alaska USA with any concerns.

At Alaska USA, the security of your account information is a top priority. Learn how the credit union is diligently protecting all member accounts and what you can do to protect yourself from fraud, identity theft, and phishing.

Simple tips to protect your account

There are several steps members can take to ensure the security of their account:

  • Use a current web browser, and keep your computer and browser up-to-date with the latest security patches.
  • Install anti-virus and anti-spyware software, and keep these programs updated.
  • Never click on a link or attachment in a message from an unverified source.
  • Be skeptical of any unexpected email message that encourages you to take quick action. Phishing messages often encourage urgent action, either to avoid some inconvenience or negative consequence, or to gain something with a limited time offer.
  • Change your UltraBranch password periodically and don’t tell it to others.
  • Never re-use the password from your UltraBranch or email account on any other website.
  • Don't give out your passwords or Personal Identification Numbers (PINs), and never write them down or leave them in plain view.

Fraud, identity theft, and phishing

  • Fraud: Learn how to spot and avoid fraud traps.
  • Identity theft: Keep your confidential information safe.
  • Phishing: Learn how to spot fraudulent emails and texts.

Alaska USA protects your account information

  • Privacy summary: How Alaska USA uses and protects member information.
  • Online security: Alaska USA uses industry-leading technology to protect your information.
  • Alaska USA will never call or email you asking for your account information. When you call the credit union, you will be asked questions to verify your identity.
  • The credit union uses sophisticated fraud-monitoring tools to review debit and credit card transactions and detect unusual spending patterns to help prevent fraud. Call the Member Service Center to update your contact information if you plan to travel overseas.

To report cyber or Internet fraud

  • www.ic3.gov: The Internet Crime Complaint Center (IC3), a partnership between the Federal Bureau of Investigation, the National White Collar Crime Center, and the Bureau of Justice Assistance, accepts online Internet crime complaints from either the person who believes they were defrauded or from a third party to the complainant.
  • Text 7726: In an attempt to establish a communications industry standard for dealing with scams, AT&T, T-Mobile, and Verizon are offering a new service for consumers who receive texts that may involve scams. If you receive a fraudulent text, forward it to 7726.

Additional information