Frequently Asked Questions

Question Categories:

How do I ...
Account Questions
Business Services
General Questions
Individual Retirement Accounts
Services Available
UltraBranch Features
UltraBranch Compatibility Issues
UltraBranch Troubleshooting

How do I ...

Dispute a transaction?
Activate my ATM, Visa Check or Visa Credit Card?
Change my address?
Change the type of an open share account
Get a loan balance?
How can I place a stop payment on a check I have written that has been lost or stolen?
How do I cancel Bill Pay service?
How do I file online for an Alaska Permanent Fund Dividend?
How do I have my Alaska Permanent Fund Dividend directly deposited into my Alaska USA account?
How do I log in to UltraBranch to access my accounts?
How do I make an online payment on my Alaska USA loan from another financial institution?
Open a new checking, money market, or certificate account
Order additional checks?
Pay loans automatically?
Report a lost or stolen ATM, Visa Check or Visa credit card?

Account Questions

Can I choose my own PIN for my ATM or Visa Check Card?
Can I choose my own PIN for my Visa Platinum Credit Card?
Does Alaska USA offer investment accounts?
Does Alaska USA offer senior checking?
Does Alaska USA offer trust accounts?
How old do I have to be to get a checking account with an ATM or Visa Check Card?
What is Federal Regulation D?
When will I receive my statement?
Why was I charged an "International Transaction Fee" on my debit or credit card ATM withdrawal or purchase?

Business Services

Are start-up business loans available?
Can a business become a member of Alaska USA?
Can an organization or association become a member of Alaska USA?
Do I have to be an Alaska USA member to open a business account?
Do I have to open a business account with Alaska USA to obtain a business loan?
Does a Business Checking account pay dividends?
Does Alaska USA have a special account for nonprofits?
Does Alaska USA offer card processing services?
How do I apply for a business or commercial loan or line of credit?
How do I sign up for business checking and depository services?
Is overdraft protection available on a business checking account?
What do I need in order to make a business deposit?
What kind of documentation should I provide in order to open an account?
What services are available to businesses?
What's the most convenient way to make a business deposit?
When does Alaska USA require a business plan?
Where are business depositories located?

General Questions

Are my Alaska USA accounts insured?
Are you affiliated with any other financial institution outside Alaska?
Does Alaska USA maintain a list of foreclosed properties for sale?
How can I become a member?
What is the account number I need to use for receiving electronic transfers or payments?
What is your routing or transit number?

Individual Retirement Accounts

I have questions about individual retirement accounts (IRAs)

Services Available

Active duty benefits under the Servicemembers Civil Relief Act (SCRA)
Can I make an ATM deposit?
Do you deal with savings bonds?
Do you have a coin rolling machine available?
Do you offer notary service?
Do you offer travelers checks?
Do you offer Western Union?
Does Alaska USA offer safe deposit boxes?
How long does it take a bank wire to get to its destination?
What services do you offer through the Member Service Center?
Where can I find an Alaska USA ATM in the Pacific Northwest?

UltraBranch Features

Can I receive my statements electronically?
Can I view a pending ACH in UltraBranch?
Can I view previous account statements online?
Customizable account name
Flexible transfers in UltraBranch
How do I access UltraBranch from my cellphone?
Member to member transfers
Select your own User ID for logging in to UltraBranch
Support for alpha-numeric passwords
UltraBranch E-mail Alerts
UltraBranch Personalized Login

UltraBranch Compatibility Issues

Browser Settings
Browser Version Requirements
Internet Explorer for Macintosh is not supported
Is Opera compatible with UltraBranch?
Mac OS 9 support
Mac OS X 10.4.0 and Safari 2.0 Compatibility
MS Internet Explorer 5.5 for Windows
Netscape Compatibility
WebTV is not compatible with UltraBranch

UltraBranch Troubleshooting

I am having difficulty connecting to UltraBranch, what should I do?
I see a blank screen when I try to log in to UltraBranch.
I've forgotten my personal access code. How do I obtain a new one?
The text that appears in UltraBranch or other portions of the website is too small to read.
What does it mean "You have exceeded the number of login attempts"?

FAQs | Site Map

What's your Alaska USA story?

Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union

Mortgage loans are provided by Alaska USA Mortgage Company, LLC. License #AK157293.
Washington Consumer Loan Company License #CL-157293. Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.

Alaska USA

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(800) 525-9094

Accounts

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Home Loans

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Protect You / Your Family

Buying or Refinancing

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For Your Current Home

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Title & Escrow (Alaska)

Home mortgages

Other loans

Insured Investments

Services *

Frequently Asked Questions

How do I ...

Account Questions

Business Services

General Questions

Individual Retirement Accounts

Services Available

UltraBranch Features

UltraBranch Compatibility Issues

UltraBranch Troubleshooting

Find out more

Alaska USA

Access your account and pay bills

(800) 525-9094

Accounts

Related Services

Vehicle Loans

Personal Loans

Credit Cards

Home Loans

Protect Your Vehicles

Protect Your Loan

Protect Your Home

Protect Your Loan

Protect You / Your Family

Buying or Refinancing

Rate Quotes

For Your Current Home

Rate Quotes

Title & Escrow (Alaska)

Home mortgages

Other loans

Insured Investments

Services *

Frequently Asked Questions

Find out more

Instructions

Problems

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