Frequently Asked Questions
Question Categories:
- EMV Questions
- ClickSWITCH
- How do I ...
- Account Questions
- ATM Questions
- Card Security
- Business Services
- General Questions
- Individual Retirement Accounts
- Services Available
- Online Account Access Features
- Online Account Access Compatibility Issues
- Online Account Access Troubleshooting
EMV Questions
- How do I get a smart-chip (EMV) card?
- What is a smart-chip (EMV) card and why is it safer to use?
- I received a smart-chip card. Will my PIN be the same?
- Does this new card protect purchases made online or by phone as well?
- I’m traveling internationally soon. Will I need this new smart-chip card?
- Are there additional fees associated with these cards?
- How do I use this smart-chip (EMV) card?
- This store does not accept smart-chip cards. What do I do?
- I forgot my card in the machine at the store. What do I do?
- How do I request a card without this smart-chip technology?
- Will ATM cards have a smart-chip?
ClickSWITCH
- What is ClickSWITCH?
- Is this how I open a new checking or savings account with Alaska USA?
- How does ClickSWITCH work?
- What do I need to start my switch?
- How long will it take for me to switch my deposits and payments?
- Do I need to call my depositors and billers to confirm the switch?
- Does ClickSWITCH work with direct deposit?
- What should I do if a request still shows as mailed?
- One of my requests has an Action Needed status. What does this mean?
- Why do I need to enter my billing account number?
- Which address should I use for my biller?
- How do I know my payment has been switched?
- Can I switch a payment if I don’t have the billing information?
- What if I want to submit additional requests later?
- How do I avoid missing a payment?
- Is ClickSWITCH secure?
- How do I get help setting up a request?
- When is it safe to move/remove funds from my old account?
- I’m having technical difficulties. Who should I contact?
How do I ...
- Dispute a transaction?
- Submit a travel notification?
- How do I pay my Alaska USA loan from an account at another credit union or bank?
- Activate my ATM, Visa Debit or Visa Credit Card?
- Change my address?
- Change the type of an open share account?
- Get a loan balance?
- Stop payment on a check I have written that has been lost or stolen?
- Cancel Bill Pay service?
- File online for an Alaska Permanent Fund Dividend?
- Log in to access my accounts?
- Make an online payment on my Alaska USA loan from another financial institution?
- Open a new checking, money market, or certificate account?
- Order checks?
- Pay loans automatically?
- Report a lost or stolen ATM, Visa Debit or Visa credit card?
Account Questions
- Does Alaska USA offer investment accounts?
- Does Alaska USA offer senior checking?
- Does Alaska USA offer trust accounts?
- How old do I have to be to get a checking account with an ATM or Visa Debit Card?
- What is Federal Regulation D?
- When will I receive my statement?
- Why was I charged an "International Transaction Fee" on my debit or ATM withdrawal or purchase?
ATM Questions
- Where can I find an ATM that will not charge me a fee?
- How many ATM transactions am I allowed?
- Why is the Allpoint ATM saying that I will be charged a fee?
- I used an Alaska USA or Allpoint Network ATM but I was charged a fee. How can I get that fee refunded?
- How do I report that an Alaska USA or Allpoint machine is not working or is damaged?
- This ATM does not include an Alaska USA or Allpoint Network logo but it is listed on your site as a surcharge free machine. Will I be charged a fee?
- How do I report that there is a camera or skimming device on an Alaska USA or Allpoint machine?
- Will I be charged a fee for using an ATM that is not owned by Alaska USA?
- How do I request to have an Alaska USA or Allpoint ATM added to my store location?
- How can I tell if this ATM participates in the Allpoint Network?
- Why is there a headphone audio jack on the ATM?
- What are ATM preferences and how can I setup or change my preferences?
- Why are my ATM preferences no longer working?
- Can I deposit foreign currency or checks to an ATM?
- The machine did not disburse my cash but my account was still debited. What do I do?
- How do I report an error with my ATM deposit or withdrawal?
- How can I get another copy of my ATM receipt?
- What is the maximum amount I can withdraw from an ATM?
- How will ATM withdrawals in foreign countries debit my account?
- Can I use an ATM in a foreign country?
- How do I report that the ATM kept my card or that I left my card in an ATM?
- How do I change the PIN for my ATM card?
- Can I choose my own PIN for my ATM or Visa Debit Card?
- Can I make an ATM deposit?
Card Security
- What is Card Security?
- How does it work?
- Will recurring transfers continue, even if my card is turned off?
- What should I do if I can’t find my card?
Business Services
- Does Alaska USA Federal Credit Union allow accounts for businesses in the marijuana industry?
- Are start-up business loans available?
- Can a business become a member of Alaska USA?
- Can an organization or association become a member of Alaska USA?
- Do I have to be an Alaska USA member to open a business account?
- Do I have to open a business account with Alaska USA to obtain a business loan?
- Does a Business Checking account pay dividends?
- Does Alaska USA have a special account for nonprofits?
- Does Alaska USA offer card processing services?
- How do I apply for a business or commercial loan or line of credit?
- How do I sign up for business checking and depository services?
- Is overdraft protection available on a business checking account?
- What do I need in order to make a business deposit?
- What kind of documentation should I provide in order to open an account?
- What services are available to businesses?
- What's the most convenient way to make a business deposit?
- When does Alaska USA require a business plan?
- Where are business depositories located?
General Questions
- Does Alaska USA conduct business in languages other than English?
- Are my Alaska USA accounts insured?
- Are you affiliated with any other financial institution outside Alaska?
- Does Alaska USA maintain a list of foreclosed properties for sale?
- How can I become a member?
- What is the account number I need to use for receiving electronic transfers or payments?
- What is your routing or transit number?
Individual Retirement Accounts
Services Available
- Active duty benefits under the Servicemembers Civil Relief Act (SCRA)
- Do you deal with savings bonds?
- Do you have a coin rolling machine available?
- Do you offer notary service?
- Do you offer travelers checks?
- Do you offer Western Union?
- Does Alaska USA offer safe deposit boxes?
- How long does it take a bank wire to get to its destination?
- What services do you offer through the Member Service Center?
Online Account Access Features
- Can I receive my statements electronically?
- Can I view a pending ACH in UltraBranch?
- Can I view previous account statements online?
- Customizable account name
- Flexible transfers in Online account access
- How do I access online account access from my smartphone?
- Member to member transfers
- Select your own User ID for logging in to online account access
- Support for alpha-numeric passwords
- Online account access E-mail Alerts
- Online account access Personalized Login
Online Account Access Compatibility Issues
Online Account Access Troubleshooting
- I am having difficulty connecting to online account access, what should I do?
- I see a blank screen when I try to log in to online account access.
- I've forgotten my personal access code. How do I obtain a new one?
- The text that appears in online account access or other portions of the website is too small to read.
- What does it mean "You have exceeded the number of login attempts"?
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week
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