Frequently Asked Questions
Question Categories:
- EMV Questions
- How do I ...
- Account Questions
- ATM Questions
- Business Services
- General Questions
- Individual Retirement Accounts
- Services Available
- UltraBranch Features
- UltraBranch Compatibility Issues
- UltraBranch Troubleshooting
EMV Questions
- How do I get a smart-chip (EMV) card?
- What is a smart-chip (EMV) card and why is it safer to use?
- I received a smart-chip card. Will my PIN be the same?
- Does this new card protect purchases made online or by phone as well?
- I’m traveling internationally soon. Will I need this new smart-chip card?
- Are there additional fees associated with these cards?
- How do I use this smart-chip (EMV) card?
- This store does not accept smart-chip cards. What do I do?
- I forgot my card in the machine at the store. What do I do?
- How do I request a card without this smart-chip technology?
- Will ATM cards have a smart-chip?
How do I ...
- Dispute a transaction?
- Submit a travel notification?
- Activate my ATM, Visa Debit or Visa Credit Card?
- Change my address?
- Change the type of an open share account
- Get a loan balance?
- Stop payment on a check I have written that has been lost or stolen?
- Cancel Bill Pay service?
- File online for an Alaska Permanent Fund Dividend?
- Log in to UltraBranch to access my accounts?
- Make an online payment on my Alaska USA loan from another financial institution?
- Open a new checking, money market, or certificate account?
- Order checks?
- Pay loans automatically?
- Report a lost or stolen ATM, Visa Debit or Visa credit card?
Account Questions
- Does Alaska USA offer investment accounts?
- Does Alaska USA offer senior checking?
- Does Alaska USA offer trust accounts?
- How old do I have to be to get a checking account with an ATM or Visa Debit Card?
- What is Federal Regulation D?
- When will I receive my statement?
- Why was I charged an "International Transaction Fee" on my debit or ATM withdrawal or purchase?
ATM Questions
- Where can I find an ATM that will not charge me a fee?
- How many ATM transactions am I allowed?
- Why is the Allpoint ATM saying that I will be charged a fee?
- I used an Alaska USA or Allpoint Network ATM but I was charged a fee. How can I get that fee refunded?
- How do I report that an Alaska USA or Allpoint machine is not working or is damaged?
- This ATM does not include an Alaska USA or Allpoint Network logo but it is listed on your site as a surcharge free machine. Will I be charged a fee?
- How do I report that there is a camera or skimming device on an Alaska USA or Allpoint machine?
- Will I be charged a fee for using an ATM that is not owned by Alaska USA?
- How do I request to have an Alaska USA or Allpoint ATM added to my store location?
- How can I tell if this ATM participates in the Allpoint Network?
- Why is there a headphone audio jack on the ATM?
- What are ATM preferences and how can I setup or change my preferences?
- Why are my ATM preferences no longer working?
- Can I deposit foreign currency or checks to an ATM?
- The machine did not disburse my cash but my account was still debited. What do I do?
- How do I report an error with my ATM deposit or withdrawal?
- How can I get another copy of my ATM receipt?
- What is the maximum amount I can withdraw from an ATM?
- How will ATM withdrawals in foreign countries debit my account?
- Can I use an ATM in a foreign country?
- How do I report that the ATM kept my card or that I left my card in an ATM?
- How do I change the PIN for my ATM card?
- Can I choose my own PIN for my ATM or Visa Debit Card?
- Can I make an ATM deposit?
Business Services
- Does Alaska USA Federal Credit Union allow accounts for businesses in the marijuana industry?
- Are start-up business loans available?
- Can a business become a member of Alaska USA?
- Can an organization or association become a member of Alaska USA?
- Do I have to be an Alaska USA member to open a business account?
- Do I have to open a business account with Alaska USA to obtain a business loan?
- Does a Business Checking account pay dividends?
- Does Alaska USA have a special account for nonprofits?
- Does Alaska USA offer card processing services?
- How do I apply for a business or commercial loan or line of credit?
- How do I sign up for business checking and depository services?
- Is overdraft protection available on a business checking account?
- What do I need in order to make a business deposit?
- What kind of documentation should I provide in order to open an account?
- What services are available to businesses?
- What's the most convenient way to make a business deposit?
- When does Alaska USA require a business plan?
- Where are business depositories located?
General Questions
- Does Alaska USA conduct business in languages other than English?
- Are my Alaska USA accounts insured?
- Are you affiliated with any other financial institution outside Alaska?
- Does Alaska USA maintain a list of foreclosed properties for sale?
- How can I become a member?
- What is the account number I need to use for receiving electronic transfers or payments?
- What is your routing or transit number?
Individual Retirement Accounts
Services Available
- Active duty benefits under the Servicemembers Civil Relief Act (SCRA)
- Do you deal with savings bonds?
- Do you have a coin rolling machine available?
- Do you offer notary service?
- Do you offer travelers checks?
- Do you offer Western Union?
- Does Alaska USA offer safe deposit boxes?
- How long does it take a bank wire to get to its destination?
- What services do you offer through the Member Service Center?
UltraBranch Features
- Can I receive my statements electronically?
- Can I view a pending ACH in UltraBranch?
- Can I view previous account statements online?
- Customizable account name
- Flexible transfers in UltraBranch
- How do I access UltraBranch from my smartphone?
- Member to member transfers
- Select your own User ID for logging in to UltraBranch
- Support for alpha-numeric passwords
- UltraBranch E-mail Alerts
- UltraBranch Personalized Login
UltraBranch Compatibility Issues
UltraBranch Troubleshooting
- I am having difficulty connecting to UltraBranch, what should I do?
- I see a blank screen when I try to log in to UltraBranch.
- I've forgotten my personal access code. How do I obtain a new one?
- The text that appears in UltraBranch or other portions of the website is too small to read.
- What does it mean "You have exceeded the number of login attempts"?
Member Service Center
(907) 563-4567 or (800) 525-9094
Open 24 hours a day, 7 days a week
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© Copyright 2016
Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union.
Mortgage loans are provided by Alaska USA Federal Credit Union in Arizona. Mortgage loans are provided by Alaska USA Mortgage Company, LLC in Alaska, Washington and California. License #AK157293; Washington Consumer Loan Company License #CL-157293; Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.
Insurance services offered through Alaska USA Insurance Brokers, LLC. Insurance products are provided by various carriers and are obligations of the issuing insurance company. They are not obligations of or deposits to Alaska USA Insurance Brokers, Alaska USA Federal Credit Union, or its subsidiaries, and are not insured by the National Credit Union Administration. Some products are not available in all states.
