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Frequently Asked Questions
Question Categories:
- How do I ...
- Account Questions
- Business Services
- General Questions
- Individual Retirement Accounts
- Services Available
- UltraBranch Features
- UltraBranch Compatibility Issues
- UltraBranch Troubleshooting
How do I ...
- Dispute a transaction?
- Activate my ATM, Visa Check or Visa Credit Card?
- Change my address?
- Change the type of an open share account
- Get a loan balance?
- How can I place a stop payment on a check I have written that has been lost or stolen?
- How do I cancel Bill Pay service?
- How do I file online for an Alaska Permanent Fund Dividend?
- How do I log in to UltraBranch to access my accounts?
- How do I make an online payment on my Alaska USA loan from another financial institution?
- Open a new checking, money market, or certificate account
- Order additional checks?
- Pay loans automatically?
- Report a lost or stolen ATM, Visa Check or Visa credit card?
Account Questions
- Can I choose my own PIN for my ATM or Visa Check Card?
- Can I choose my own PIN for my Visa Platinum Credit Card?
- Does Alaska USA offer investment accounts?
- Does Alaska USA offer senior checking?
- Does Alaska USA offer trust accounts?
- How old do I have to be to get a checking account with an ATM or Visa Check Card?
- What is Federal Regulation D?
- When will I receive my statement?
- Why was I charged an "International Transaction Fee" on my debit or ATM withdrawal or purchase?
Business Services
- Are start-up business loans available?
- Can a business become a member of Alaska USA?
- Can an organization or association become a member of Alaska USA?
- Do I have to be an Alaska USA member to open a business account?
- Do I have to open a business account with Alaska USA to obtain a business loan?
- Does a Business Checking account pay dividends?
- Does Alaska USA have a special account for nonprofits?
- Does Alaska USA offer card processing services?
- How do I apply for a business or commercial loan or line of credit?
- How do I sign up for business checking and depository services?
- Is overdraft protection available on a business checking account?
- What do I need in order to make a business deposit?
- What kind of documentation should I provide in order to open an account?
- What services are available to businesses?
- What's the most convenient way to make a business deposit?
- When does Alaska USA require a business plan?
- Where are business depositories located?
General Questions
- Are my Alaska USA accounts insured?
- Are you affiliated with any other financial institution outside Alaska?
- Does Alaska USA maintain a list of foreclosed properties for sale?
- How can I become a member?
- What is the account number I need to use for receiving electronic transfers or payments?
- What is your routing or transit number?
Individual Retirement Accounts
Services Available
- Active duty benefits under the Servicemembers Civil Relief Act (SCRA)
- Can I make an ATM deposit?
- Do you deal with savings bonds?
- Do you have a coin rolling machine available?
- Do you offer notary service?
- Do you offer travelers checks?
- Do you offer Western Union?
- Does Alaska USA offer safe deposit boxes?
- How long does it take a bank wire to get to its destination?
- What services do you offer through the Member Service Center?
UltraBranch Features
- Can I receive my statements electronically?
- Can I view a pending ACH in UltraBranch?
- Can I view previous account statements online?
- Customizable account name
- Flexible transfers in UltraBranch
- How do I access UltraBranch from my smartphone?
- Member to member transfers
- Select your own User ID for logging in to UltraBranch
- Support for alpha-numeric passwords
- UltraBranch E-mail Alerts
- UltraBranch Personalized Login
UltraBranch Compatibility Issues
- Browser Settings
- Browser Version Requirements
- Internet Explorer for Macintosh is not supported
- Is Opera compatible with UltraBranch?
- Mac OS 9 support
- Mac OS X 10.4.0 and Safari 2.0 Compatibility
- MS Internet Explorer 5.5 for Windows
- Netscape Compatibility
- WebTV is not compatible with UltraBranch
UltraBranch Troubleshooting
- I am having difficulty connecting to UltraBranch, what should I do?
- I see a blank screen when I try to log in to UltraBranch.
- I've forgotten my personal access code. How do I obtain a new one?
- The text that appears in UltraBranch or other portions of the website is too small to read.
- What does it mean "You have exceeded the number of login attempts"?
Find out more
Member Service Center
(800) 525-9094
6 am - 10 pm Alaska Time
7 am - 11 pm Pacific Time
© Copyright 2015
Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union
Mortgage loans are provided by Alaska USA Mortgage Company, LLC.
License #AK157293.
Washington Consumer Loan Company License #CL-157293.
Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.
Insurance services offered through Alaska USA Insurance Brokers, LLC. Insurance products are provided by various carriers and are obligations of the issuing insurance company. They are not obligations of or deposits to Alaska USA Insurance Brokers, Alaska USA Federal Credit Union, or its subsidiaries, and are not insured by the National Credit Union Administration. Some products are not available in all states.