Frequently Asked Questions
How do I ...
Change my address?
Change the type of an open share account?
You can visit any branch or contact the contact the Member Service Center to change your open shares.
How do I change the PIN for my ATM card?
Your PIN can be changed at any Alaska USA ATM or online by logging into UltraBranch.
Do you have a coin rolling machine available?
Coin-counting machines are available in select branch locations. These machines will count your bulk coinage for a small fee and provide a receipt to take to a teller for deposit or redemption.
All branches also maintain a supply of wrappers that you can use to roll your coins.
Online Account Access Troubleshooting
I've forgotten my personal access code. How do I obtain a new one?
For more assistance, please consult our UltraBranch Troubleshooting Guide
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week