Frequently Asked Questions
Online Account Access Features
Select your own User ID for logging in to online account access
When you initially sign up for online account access, your User ID is your member account number, and you are assigned an initial Personal Access Code (PAC).
You may change your User ID to something that’s easy for you to remember. To change your User ID from your member account number, click "Change User ID" from the "Account Profile" tab. Your new User ID must be unique, but can contain both alpha and numeric characters.
When you access your account using online account access by Phone you will still use your account number to log in.
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week