Frequently Asked Questions
How do I ...
Stop payment on a check I have written that has been lost or stolen?
You can place a stop payment on a lost or stolen check that has not yet been presented for payment by phone, online or at any branch.
- Online: Log in to UltraBranch. Click on the "Account Services" tab and choose "Stop Pay" from the list of available options. You will be asked for the check number and amount.
- By phone: Contact the Member Service Center.
- Branch: Visit any branch.
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week
