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Frequently Asked Questions
How do I ...
How can I place a stop payment on a check I have written that has been lost or stolen?
- Online: Log in and to UltraBranch. Click on the "Account Services" tab and choose "Stop Pay" from the list of available options. You will be asked for the check number and amount.
- By phone: Contact the Member Service Center.
- Branch: Visit any branch.
Stop payments placed through UltraBranch are free. Stop payments placed through the Member Service Center or at a branch are assessed a fee of $15 per request.
Find out more
Member Service Center
(800) 525-9094
6 am - 10 pm Alaska Time
7 am - 11 pm Pacific Time
© Copyright 2015
Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union
Mortgage loans are provided by Alaska USA Mortgage Company, LLC.
License #AK157293.
Washington Consumer Loan Company License #CL-157293.
Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.
Insurance services offered through Alaska USA Insurance Brokers, LLC. Insurance products are provided by various carriers and are obligations of the issuing insurance company. They are not obligations of or deposits to Alaska USA Insurance Brokers, Alaska USA Federal Credit Union, or its subsidiaries, and are not insured by the National Credit Union Administration. Some products are not available in all states.