Frequently Asked Questions

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One of my requests has an Action Needed status. What does this mean?

Occasionally, after you have submitted a request for processing, our research team determines that a particular depositor or biller requires you to update your account information with them online. When this happens, your request will show an “Action Needed” status. To see the details of the action you need to take, you can click on the “Edit” icon in the “Actions” column.

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