Frequently Asked Questions
I used an Alaska USA or Allpoint Network ATM but I was charged a fee. How can I get that fee refunded?
We are sorry to hear you were assessed a fee while using an approved ATM. To request a refund, please call us at (907) 563-4567 or (800) 525-9094. Helpful Hint: Some members think they were charged a fee when, in fact, they were not. This is because some AllPoint Network ATMs have a technical limitation that forces the "surcharge message" screen to display regardless of Alaska USA’s participation in the AllPoint Network. To verify if you were charged a fee, simply review the ATM transaction receipt or your account history in UltraBranch.
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week