Frequently Asked Questions

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ATM Questions

Why is the Allpoint ATM saying that I will be charged a fee?

Due to technical limitations, some machines may state onscreen that you will be charged a surcharge fee. If the ATM is listed on our ATM locator or there is a green Allpoint logo on the ATM, however, you will not be charged. Simply agree to the fee onscreen and then review your transaction receipt to confirm that you were not assessed the fee.

If you were charged for the surcharge fee in error, please call us at (907) 563-4567 or (800) 525-9094 to request the fee be refunded.

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