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Frequently Asked Questions
How do I ...
Dispute a transaction?
If you believe there is an error with a transaction, contact the Member Service Center.
Additional information regarding electronic transactions
Federal Regulations provide certain protections and limitations for specific types of electronic transactions, including:
- Point of Sale (POS)
- Automated Teller Machine (ATM)
- Direct Deposit
- Preauthorized Payment
- UltraBranch
- Electronic Check Transactions
Learn about your rights, responsibilities, and protections associated with these electronic transactions in the Electronic Funds Transfer Disclosure presented to members when they apply for Direct Deposit, UltraBranch, or an ATM/Visa Check Card.
Find out more
Member Service Center
(800) 525-9094
6 am - 10 pm Alaska Time
7 am - 11 pm Pacific Time
© Copyright 2015
Alaska USA and UltraBranch are registered trademarks of Alaska USA Federal Credit Union
Mortgage loans are provided by Alaska USA Mortgage Company, LLC.
License #AK157293.
Washington Consumer Loan Company License #CL-157293.
Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, License #4131067.
Insurance services offered through Alaska USA Insurance Brokers, LLC. Insurance products are provided by various carriers and are obligations of the issuing insurance company. They are not obligations of or deposits to Alaska USA Insurance Brokers, Alaska USA Federal Credit Union, or its subsidiaries, and are not insured by the National Credit Union Administration. Some products are not available in all states.