Frequently Asked Questions

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How do I ...

Dispute a transaction?

If you believe there is an error with a transaction, contact the Member Service Center.

Additional information regarding electronic transactions

Federal Regulations provide certain protections and limitations for specific types of electronic transactions, including:

  1. Point of Sale (POS)
  2. Automated Teller Machine (ATM)
  3. Direct Deposit
  4. Preauthorized Payment
  5. UltraBranch
  6. Electronic Check Transactions

Learn about your rights, responsibilities, and protections associated with these electronic transactions in the Electronic Funds Transfer Disclosure presented to members when they apply for Direct Deposit, UltraBranch, or an ATM/Visa Debit Card.

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