Frequently Asked Questions
How do I ...
Dispute a transaction?
If you believe there is an error with a transaction, contact the Member Service Center.
Additional information regarding electronic transactions
Federal Regulations provide certain protections and limitations for specific types of electronic transactions, including:
- Point of Sale (POS)
- Automated Teller Machine (ATM)
- Direct Deposit
- Preauthorized Payment
- Electronic Check Transactions
Learn about your rights, responsibilities, and protections associated with these electronic transactions in the Electronic Funds Transfer Disclosure presented to members when they apply for Direct Deposit, UltraBranch, or an ATM/Visa Debit Card.
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week