Frequently Asked Questions
When will I receive my statement?
Members receive statements monthly or quarterly, based on the types of accounts they have. Monthly statements are generated if an account has any one of the following:
Accounts that receive monthly statements are divided into four groups based upon the last digit in their account number. Normally, paper statements are mailed within five working days from the date they were prepared. eStatements (electronic statements) can be accessed on the same schedule.