Frequently Asked Questions
When will I receive my statement?
Members receive statements monthly or quarterly, based on the types of accounts they have. Monthly statements are generated if an account has any one of the following:
- Any money market account
- A consumer or business checking account
- Any loan identified by loan type L1-L11
- An active debit card
Accounts that receive monthly statements are divided into four groups based upon the last digit in their account number. Normally, paper statements are mailed within five working days from the date they were prepared. eStatements (electronic statements) can be accessed on the same schedule.
|Last digit of account number||Approximate date of statement|
|0 or 1||7th of month|
|2, 3 or 4||14th of month|
|5, 6 or 7||21st of month|
|8 or 9||28th of month|
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week