Frequently Asked Questions
Online Account Access Features
Can I view a pending ACH in UltraBranch?
An ACH transaction is an electronic transfer of funds. Some examples include: direct deposit of payroll (including military pay), government benefits, tax refunds or payments, Alaska Permanent Fund Dividend, payments to utility bills, and many others.
With UltraBranch, members can view a pending ACH transaction as soon as Alaska USA receives the transaction instructions, which can often occur the day before the actual transfer.
To view a pending ACH in UltraBranch:
- Log in to UltraBranch.
- Click on the “Pending ACH” link below the tabs.
- View pending ACH transactions at the bottom of the page.
This feature allows members to view more information about their accounts, allowing for better account planning and money management. For example, information about military pay is often available up to two days in advance.
If you have any questions, please contact the Member Service Center.
Member Service Center
907-563-4567 or 800-525-9094
Open 24 hours a day, 7 days a week