Frequently Asked Questions

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UltraBranch Troubleshooting

I am having difficulty connecting to UltraBranch, what should I do?

Most difficulties members encounter when using UltraBranch are related to browser configuration. To help resolve these issues, please visit the UltraBranch Troubleshooting Guide.

The guide leads you through a series of steps to help pinpoint the problem, and suggests remedies for the most common issues.

If you still cannot connect after using the troubleshooting guide, contact the Member Service Center.

I see a blank screen when I try to log in to UltraBranch.

This type of access problem is usually caused by incorrect browser security settings or by disabled cookies. In order to access UltraBranch your browser :

  • Must have support for the secure sockets layer version 3 (SSLv3) security protocol enabled
  • Must accept cookies from the the UltraBranch servers

To help resolve these types of issues, please refer to the UltraBranch Troubleshooting Guide

I've forgotten my personal access code. How do I obtain a new one?

If you have forgotten your Personal Access Code, you can reset it online, or contact the Member Service Center.

For more assistance, please consult our UltraBranch Troubleshooting Guide

The text that appears in UltraBranch or other portions of the website is too small to read.

Text size is controlled by a setting in your web browser. To increase the text size on our website choose Text-Size from the view menu.

What does it mean "You have exceeded the number of login attempts"?

As a security measure, access to your account is locked after a limited number of unsuccessful login attempts. Further attempts to login will fail, displaying the above message.

To reset your PAC and unlock your account, contact the Member Service Center.

For more assistance, please consult the UltraBranch Troubleshooting Guide

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