Dispute a transaction?
If you believe there is an error with a transaction, contact the Member Service Center.
Federal Regulations provide certain protections and limitations for specific types of electronic transactions, including:
Learn about your rights, responsibilities, and protections associated with these electronic transactions in the Electronic Funds Transfer Disclosure presented to members when they apply for Direct Deposit, UltraBranch, or an ATM/Visa Check Card.
Activate my ATM, Visa Check or Visa Credit Card?
There are several convenient ways to activate your ATM or VisaŽ Check Card.
To activate your VisaŽ Credit Card call (800) 543-5073.
Change my address?
UltraBranch users may change their address online:
Visit any branch.
Call the Member Service Center.
Change the type of an open share account
Members who have signed up for UltraBranch can change the type of their open savings, checking, and money market accounts online.
To change the type of an existing share account online:
If you have not signed up for UltraBranch you can contact the Member Service Center to change your open shares.
Get a loan balance?
You can use UltraBranch to check on a loan balance via the Internet, or at an UltraBranch Terminal in many branches. You may also visit any branch or call the member service center.
How can I place a stop payment on a check I have written that has been lost or stolen?
Stop payments placed through UltraBranch are free. Stop payments placed through the Member Service Center or at a branch are assessed a fee of $15 per request.
How do I cancel Bill Pay service?
If you decide that you do not wish to use Bill Pay, the service is easy to stop.
Log in to UltraBranch, then click on the 'Account Profile' tab. Click on the 'Cancel Bill Pay' link listed below the tabs. The following page contains the instructions to cancel your Bill Pay service.
How do I file online for an Alaska Permanent Fund Dividend?
You can also have your Permanent Fund Dividend deposited directly into you Alaska USA account.
Learn more about the PFD on the PFD Answer Page.
How do I log in to UltraBranch to access my accounts?
How do I make an online payment on my Alaska USA loan from another financial institution?
You can make a one-time electronic payment to your Alaska USA consumer loan from your checking or savings account at any financial institution with the Web Payment Request system.
Open a new checking, money market, or certificate account
Members who have signed up for UltraBranch can open a checking, certificate, or money market account online*.
To open a share account online:
If you have not signed up for UltraBranch you can contact the Member Service Center to open a new share account.
Learn more about UltraBranch.
* Checking and Money Market shares are limited to one per account. Members may have multiple certificate shares on an account.
IRA Certificates cannot be opened online. Contact the Member Service Center or visit any branch location to open an IRA Certificate.
Order additional checks?
There are several ways you may reorder checks. Learn more on the Order Checks & Accessories page.
Pay loans automatically?
Automatic loan payments allow regular payments on an Alaska USA loan to be transferred from your checking or savings account. Set up automatic payments.
Users of Alaska USA's UltraBranch electronic account access service may sign up for UltraBranch Bill Pay. Bill Pay provides flexible options for paying other businesses or individuals.
Report a lost or stolen ATM, Visa Check or Visa credit card?
Alaska USA emergency contact numbers are included on the contact page.