Frequently Asked Questions

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Dispute a transaction?

If you believe there is an error with a transaction, contact the Member Service Center.

Additional information regarding electronic transactions

Federal Regulations provide certain protections and limitations for specific types of electronic transactions, including:

  1. Point of Sale (POS)
  2. Automated Teller Machine (ATM)
  3. Direct Deposit
  4. Preauthorized Payment
  5. UltraBranch
  6. Electronic Check Transactions

Learn about your rights, responsibilities, and protections associated with these electronic transactions in the Electronic Funds Transfer Disclosure presented to members when they apply for Direct Deposit, UltraBranch, or an ATM/Visa Check Card.

Activate my ATM, Visa Check or Visa Credit Card?

There are several convenient ways to activate your ATM or VisaŽ Check Card.

To activate your VisaŽ Credit Card call (800) 543-5073.

Change my address?

UltraBranch users may change their address online:

  • Log in to UltraBranch.
  • Click on the 'Account Profile' tab.
  • Click on the 'Change Address' button.

Visit any branch.

Call the Member Service Center.

Change the type of an open share account

Alaska USA offers different types of savings, checking and money market accounts to meet the diverse needs of individual members. Terms and dividends may vary between these account types.

Members who have signed up for UltraBranch can change the type of their open savings, checking, and money market accounts online.

To change the type of an existing share account online:

  1. Login to UltraBranch
  2. Click on the 'Account Profile' tab
  3. Click on the 'Share Account Type' link below the tabs.
  4. Follow the onscreen instructions to change your share account type.

If you have not signed up for UltraBranch you can contact the Member Service Center to change your open shares.

Learn more about UltraBranch or sign up.

Get a loan balance?

You can use UltraBranch to check on a loan balance via the Internet, or at an UltraBranch Terminal in many branches. You may also visit any branch or call the member service center.

How can I place a stop payment on a check I have written that has been lost or stolen?

You can place a stop payment on lost or stolen check that has not yet been presented for payment by phone, online or at any branch.
  • Online: Log in and to UltraBranch. Click on the "Account Services" tab and choose "Stop Pay" from the list of available options. You will be asked for the check number and amount.
  • By phone: Contact the Member Service Center.
  • Branch: Visit any branch.

Stop payments placed through UltraBranch are free. Stop payments placed through the Member Service Center or at a branch are assessed a fee of $15 per request.

How do I cancel Bill Pay service?

If you decide that you do not wish to use Bill Pay, the service is easy to stop.

Log in to UltraBranch, then click on the 'Account Profile' tab. Click on the 'Cancel Bill Pay' link listed below the tabs. The following page contains the instructions to cancel your Bill Pay service.

How do I file online for an Alaska Permanent Fund Dividend?

The state of Alaska allows you file online for your Permanent Fund Dividend. Visit the Permanent Fund Division web site and file online from January 2 through March 31.

You can also have your Permanent Fund Dividend deposited directly into you Alaska USA account.

Learn more about the PFD on the PFD Answer Page.

How do I have my Alaska Permanent Fund Dividend directly deposited into my Alaska USA account?

It's easy to have your Permanent Fund Dividend (PFD) deposited directly into your Alaska USA account:

  1. Choose "Yes" in Section 7 of your PFD application.
  2. Select whether you'd like your funds deposited into "Same account as last year" or a new account.
  3. If you choose "new account," be sure to include Alaska USA's institution code "CD" and your Alaska USA account number. (Note: It is not necessary to include a share ID at the end of your account number.)

File Online! You can file and sign your PFD application online from January 1 through March 31.

Learn more about the PFD on the PFD Answer Page.

How do I log in to UltraBranch to access my accounts?

  1. Visit the Alaska USA home page.
  2. Enter your User ID in the field at the top-left of the page.
  3. Click the "Log in" button to connect to UltraBranch and load your personalized keypad.
  4. Verify that your keypad is correct and enter your Personal Access Code (PAC) using the keypad. Click the 'Enter' button to finish logging in to your account.

Learn more about UltraBranch or sign up.

How do I make an online payment on my Alaska USA loan from another financial institution?

You can make a one-time electronic payment to your Alaska USA consumer loan from your checking or savings account at any financial institution with the Web Payment Request system.

Learn more about Web Payment Requests.

Request a Web Payment.

Open a new checking, money market, or certificate account

Members who have signed up for UltraBranch can open a checking, certificate, or money market account online*.

To open a share account online:

  1. Login to UltraBranch
  2. Click on the 'Account Profile' tab
  3. Click on the 'Open New Shares' link below the tabs.
  4. Follow the onscreen instructions to open your new account.

If you have not signed up for UltraBranch you can contact the Member Service Center to open a new share account.

Learn more about UltraBranch.

* Checking and Money Market shares are limited to one per account. Members may have multiple certificate shares on an account.
IRA Certificates cannot be opened online. Contact the Member Service Center or visit any branch location to open an IRA Certificate.

Order additional checks?

There are several ways you may reorder checks. Learn more on the Order Checks & Accessories page.

Pay loans automatically?

Automatic loan payments allow regular payments on an Alaska USA loan to be transferred from your checking or savings account. Set up automatic payments.

Users of Alaska USA's UltraBranch electronic account access service may sign up for UltraBranch Bill Pay. Bill Pay provides flexible options for paying other businesses or individuals.

Report a lost or stolen ATM, Visa Check or Visa credit card?

Alaska USA emergency contact numbers are included on the contact page.

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