Dispute a transaction?
If you believe there is an error with a transaction, contact the Member Service Center.
Federal Regulations provide certain protections and limitations for specific types of electronic transactions, including:
Learn about your rights, responsibilities, and protections associated with these electronic transactions in the Electronic Funds Transfer Disclosure presented to members when they apply for Direct Deposit, UltraBranch, or an ATM/Visa Debit Card.
Submit a travel notification?
It’s always a great idea to let us know that you will be using your debit or credit card while traveling. This helps us to recognize that purchases made outside your normal activity area may not be fraudulent.
Travel notes will be added to your account within two business days. If you are traveling now and need immediate assistance, simply call us at (800) 525-9094. We are available 24/7.
To notify us of upcoming travel plans:
Once we receive your notification, we will notate both your debit and credit card.
We understand that nothing can disrupt your travel plans like a fraudster getting access to your account. While you are traveling, we will continue to monitor for high-risk transactions and suspicious activity.
Many vacation destinations are also areas where card theft is at its highest. If we believe a transaction to be fraudulent, we will decline the transaction until we are able to reach you and verify the purchase. In some instances, or if we are unable to reach you, we may block all future purchases until we can speak with you.
To ensure this protection won’t cause a disruption to your travel, we are available 24/7 to help you authorize card transactions. We encourage you to have a second form of payment available, as well as a method to call us, during your travel. That way, in the event that your primary payment method is lost or compromised, you have additional access to your funds.
How do I pay my Alaska USA loan from an account at another credit union or bank?
You can schedule a single or recurring loan payment by accessing your account online. If you’re not yet enrolled for online access, you can still make a one-time online loan payment to any of the following loan types:
Due to additional processing requirements, you must login to your account to establish a single or recurring payment to all other loan types, including your Alaska USA credit card, Home Equity Line of Credit (HELOC) or mortgage. Learn more about other payment options.
Activate my ATM, Visa Debit or Visa Credit Card?
There are several convenient ways to activate your ATM or Visa® Debit Card.
To activate your Visa® Credit Card call (800) 543-5073.
Change my address?
UltraBranch users may change their address online:
Visit any branch.
Call the Member Service Center.
Change the type of an open share account
Members who have signed up for UltraBranch can change the type of their open savings, checking, and money market accounts online.
To change the type of an existing share account online:
If you have not signed up for UltraBranch you can contact the Member Service Center to change your open shares.
Get a loan balance?
You can use UltraBranch to check on a loan balance via the Internet, or at an UltraBranch Terminal in many branches. You may also visit any branch or call the member service center.
Stop payment on a check I have written that has been lost or stolen?
Stop payments placed through UltraBranch are free. Stop payments placed through the Member Service Center or at a branch are assessed a fee of $15 per request.
Cancel Bill Pay service?
If you decide that you do not wish to use Bill Pay, the service is easy to stop.
Log in to UltraBranch, then click on the 'Account Profile' tab. Click on the 'Cancel Bill Pay' link listed below the tabs. The following page contains the instructions to cancel your Bill Pay service.
File online for an Alaska Permanent Fund Dividend?
You can also have your Permanent Fund Dividend deposited directly into you Alaska USA account.
Learn more about the PFD on the PFD Answer Page.
Log in to UltraBranch to access my accounts?
Make an online payment on my Alaska USA loan from another financial institution?
You can make a one-time electronic payment to your Alaska USA consumer loan from your checking or savings account at any financial institution with the Web Payment Request system.
Open a new checking, money market, or certificate account?
Members who have signed up for UltraBranch can open a checking, certificate, or money market account online*.
To open a share account online:
If you have not signed up for UltraBranch you can contact the Member Service Center to open a new share account.
Learn more about UltraBranch.
* Checking and Money Market shares are limited to one per account. Members may have multiple certificate shares on an account.
IRA Certificates cannot be opened online. Contact the Member Service Center or visit any branch location to open an IRA Certificate.
There are several ways you may reorder checks. Learn more on the Order Checks & Accessories page.
Pay loans automatically?
Automatic loan payments allow regular payments on an Alaska USA loan to be transferred from your checking or savings account. Set up automatic payments.
Users of Alaska USA's UltraBranch electronic account access service may sign up for UltraBranch Bill Pay. Bill Pay provides flexible options for paying other businesses or individuals.
Report a lost or stolen ATM, Visa Debit or Visa credit card?
Alaska USA emergency contact numbers are included on the contact page.