Frequently Asked Questions

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ClickSWITCH

What is ClickSWITCH?

ClickSWITCH makes it easy for you to quickly and securely switch your current direct deposits and automated payments from an old financial institution account to your Alaska USA account. ClickSWITCH removes the hassle of contacting all your billers to make changes and helps ensure you don’t miss a payment when you change to Alaska USA.

Is this how I open a new checking or savings account with Alaska USA?

No. ClickSWITCH is a service that can assist you in switching your automated payment or direct deposit information from an old financial institution account to Alaska USA. To open a new Alaska USA account, visit a branch or call the Member Service Center 24/7 at 800-525-9094.

How does ClickSWITCH work?

ClickSWITCH takes the hassle out of moving your direct deposits and automatic payments to your Alaska USA account. You input your deposit and payment information into our secure ClickSWITCH system and we’ll get to work contacting all the depositors and billers to switch your payments over to your Alaska USA account.

What do I need to start my switch?

Getting started with ClickSWITCH is easy! Just log in to your account online, click the Account Services tab, select ClickSWITCH, and follow the instructions. You’ll need to gather all of your direct deposit and automatic payments information to get your requests started. A previous statement from your depositor or biller is a great place to look for the necessary information.

How long will it take for me to switch my deposits and payments?

The timing for each request can vary depending on the type of biller, payment, and the method needed to switch the payment. The process typically take between 7-10 days to switch, but can be faster with certain depositors and billers. It’s always a good idea to review the request status page for the most current information regarding each request.

Do I need to call my depositors and billers to confirm the switch?

We display the status for each direct deposit and automatic payment in the Status column. If a request shows as Completed, there’s no need to contact the depositor or biller. For requests that are marked as Mailed for more than 10 days, you may want to contact the depositor or biller to confirm the status.

Does ClickSWITCH work with direct deposit?

Yes. Indicate the type of direct deposit you want to switch and complete the required information. Please note that some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept our request and you will want to reach out to them directly.

What should I do if a request still shows as mailed?

Requests may take up to 10 days to switch. If your request has a “Mailed” status for more than 10 days, it’s a good idea to contact the depositor or biller to confirm the switch or to see if they need additional information.

One of my requests has an Action Needed status. What does this mean?

Occasionally, after you have submitted a request for processing, our research team determines that a particular depositor or biller requires you to update your account information with them online. When this happens, your request will show an “Action Needed” status. To see the details of the action you need to take, you can click on the “Edit” icon in the “Actions” column.

Why do I need to enter my billing account number?

Your billing account number is required by the biller to ensure your identity and to update the account information in their system.

Which address should I use for my biller?

A number of common billers are included in our system. If we do not have a biller’s address, you can find the address on the payment confirmation or statement the biller sends you. You can also find most billers’ payment addresses displayed in the “Help” or “Contact Us” areas of their websites.

How do I know my payment has been switched?

The easiest way to check the status of a request is to look at the “Status” column of your ClickSWITCH account. Requests that have been completed and confirmed by your biller will display a “Completed” status. Requests that are still in progress will display a "Mailed" status.

Can I switch a payment if I don’t have the billing information?

You need at least some billing information to switch the payment, as billers require certain information to confirm your identity and complete the request. The biller’s name, and account number are required. For some billers, an address and phone number will populate automatically. However, if a biller is not in our database, we’ll need you to provide the biller’s address and phone number as well.

What if I want to submit additional requests later?

You can easily add additional switches any time! Simply log back into your account and resume your session.

How do I avoid missing a payment?

Monitoring your request status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the request status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

Is ClickSWITCH secure?

Yes! ClickSWITCH uses the latest in online encryption protection to gather and store your request information. Additionally, our mailing facilities adhere to the highest industry standards with regard to security of your personal information.

How do I get help setting up a request?

For help setting up a request, contact the Member Service Center 24/7 at 800-525-9094.

When is it safe to move/remove funds from my old account?

We recommend keeping enough money in your old account to cover each payment until the request status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.

I’m having technical difficulties. Who should I contact?

For assistance with ClickSWITCH, contact the Member Service Center 24/7 at 800-525-9094.

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