Frequently Asked Questions

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ATM Questions

Where can I find an ATM that will not charge me a fee?

How many ATM transactions am I allowed?

There is no limit to the number of ATM transactions you can perform. There is a daily withdrawal limit of $505 per card.

Why is the Allpoint ATM saying that I will be charged a fee?

Due to technical limitations, some machines may state onscreen that you will be charged a surcharge fee. If the ATM is listed on our ATM locator or there is a green Allpoint logo on the ATM, however, you will not be charged. Simply agree to the fee onscreen and then review your transaction receipt to confirm that you were not assessed the fee.

If you were charged for the surcharge fee in error, please call us at (907) 563-4567 or (800) 525-9094 to request the fee be refunded.

I used an Alaska USA or Allpoint Network ATM but I was charged a fee. How can I get that fee refunded?

We are sorry to hear you were assessed a fee while using an approved ATM. To request a refund, please call us at (907) 563-4567 or (800) 525-9094. Helpful Hint: Some members think they were charged a fee when, in fact, they were not. This is because some AllPoint Network ATMs have a technical limitation that forces the "surcharge message" screen to display regardless of Alaska USA’s participation in the AllPoint Network. To verify if you were charged a fee, simply review the ATM transaction receipt or your account history in UltraBranch.

How do I report that an Alaska USA or Allpoint machine is not working or is damaged?

To report that a machine is not working, please email memberservice@alaskausa.org or call us at (907) 563-4567 or (800) 525-9094.

This ATM does not include an Alaska USA or Allpoint Network logo but it is listed on your site as a surcharge free machine. Will I be charged a fee?

Allpoint continues to add ATMs to their network all the time and it may take several weeks before the logo is added to the machine.

All participating ATMs will be listed on our ATM locator. To confirm that you will not receive a surcharge fee, please check the ATM locator.

How do I report that there is a camera or skimming device on an Alaska USA or Allpoint machine?

To report that a machine might be compromised with a camera or other skimming device, please email memberservice@alaskausa.org or call us at (800) 525-9094 or (907) 563-4567.

Will I be charged a fee for using an ATM that is not owned by Alaska USA?

Alaska USA participates in the Allpoint Network, which provides access to over 55,000 ATMs nationwide. You will not be charged a fee if you use an Alaska USA or Allpoint Network ATM. Click here to view ATM locations.

You may be assessed a fee for using any other ATM. The fee will be disclosed onscreen at the time of the transaction.

How do I request to have an Alaska USA or Allpoint ATM added to my store location?

To request a machine to be added to your store, please email memberservice@alaskausa.org or call us at (907) 563-4567 or (800) 525-9094.

How can I tell if this ATM participates in the Allpoint Network?

ATMs that participate in the Allpoint Network should include a green Allpoint Network logo on the ATM. However, Allpoint continues to add ATMs to their network all the time and it may take several weeks before the logo is added to the machine.

All participating ATMs will be listed on our ATM locator. To confirm that you will not receive a surcharge fee, please check the ATM locator.

Why is there a headphone audio jack on the ATM?

All Alaska USA ATMs are equipped with an audio jack to offer spoken instruction and account information.

What are ATM preferences and how can I setup or change my preferences?

ATM preferences saves you time by allowing you to create a customized "Fast Cash" withdrawal amount and establish a default preference for receipt printing.

Establishing ATM preferences is easy! After swiping your card and entering your PIN, select "ATM Preferences" and complete the onscreen prompts.

Why are my ATM preferences no longer working?

ATM preferences are specific to the card used to establish the preferences. If you are using a new or replacement card, you will need to re-establish your preferences.

If your preferences do not save, please call us at (907) 563-4567 or (800) 525-9094 for additional assistance.

Can I deposit foreign currency or checks to an ATM?

Alaska USA does not accept foreign currency deposits.

To submit a foreign check for payment, please visit a branch location near you. The deposit will require special handling and will be subject to a fee.

The machine did not disburse my cash but my account was still debited. What do I do?

We are sorry to hear that you did not receive the cash from your withdrawal attempt. If there was an error with the machine, your account may already have been credited/refunded the money. You can confirm your account balance in UltraBranch or by calling us at (907) 563-4567 or (800) 525-9094.

If you were not refunded the withdrawal amount, please call us to submit a transaction dispute.

How do I report an error with my ATM deposit or withdrawal?

If there is an error or discrepancy with your ATM transaction, please call us at (907) 563-4567 or (800) 525-9094 for assistance. You may also email memberservice@alaskausa.org.

How can I get another copy of my ATM receipt?

Unfortunately, ATM receipts cannot be reprinted once your transaction is complete. To confirm the transaction posted correctly, or to print your transaction history, simply access your account using UltraBranch. If you do not have online access or need assistance, please call us at (907) 563-4567 or (800) 525-9094.

What is the maximum amount I can withdraw from an ATM?

All Alaska USA debit cards have a daily withdrawal limit of $505.

How will ATM withdrawals in foreign countries debit my account?

The machine will most likely dispense in the local currency. Your account will be debited the U.S. dollar amount. Please note that your debit card's daily withdrawal limit is $505 in U.S. dollars.

Can I use an ATM in a foreign country?

How do I report that the ATM kept my card or that I left my card in an ATM?

To report that your card was confiscated by or left at an ATM, please call us at (907) 563-4567 or (800) 525-9094. We are available 24 hours a day for you convenience.

How do I change the PIN for my ATM card?

Your PIN can be changed at any Alaska USA ATM or online by logging into UltraBranch.

Can I choose my own PIN for my ATM or Visa Debit Card?

There are two quick and easy ways to personalize the PIN for your Alaska USA ATM or Visa Debit Card.

UltraBranch Online

  • Log in to UltraBranch.
  • Click on the "Account Services" tab. UltraBranch Business Edition users click the "Services" tab instead.
  • Select the "Change Debit/ATM Card PIN" option.
  • Follow the on-screen instructions to enter your new PIN.
  • You will receive confirmation that your PIN has been changed.

At any Alaska USA ATM

  • Insert your ATM or Visa Debit Card into any Alaska USA ATM and enter your current PIN.
  • Select 'Change PIN' from the menu of options.
  • Follow the on-screen instructions to enter your new PIN.
  • You will receive confirmation that your PIN has been changed.

Keep your new PIN safe. Never write your PIN on your card or store it with or near your card.

Can I make an ATM deposit?

Almost all branch locations offer ATM depository service. In addition, you can make deposits and payments by mail or by using a shared branch location.

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