Frequently Asked Questions

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UltraBranch Features

Can I receive my statements electronically?

Members using UltraBranch may elect to receive eStatements, electronic versions of their statements, instead of paper statements in the mail.

To sign up for eStatements:

  • Log in to UltraBranch
  • Click on the "Account Services" tab
  • Near the bottom of the page, click on "Receive eStatements only"
  • Review and accept the "Electronic Statements and Notices Disclosure Agreement".
  • If you wish to receive an e-mail reminder when your new eStatement is ready, enter your e-mail address where indicated.

By signing up for eStatements, you are agreeing to receive your statement and important disclosure and regulatory information electronically. Some communications may still be delivered via the mail as deemed necessary and appropriate.

Can I view a pending ACH in UltraBranch?

An ACH transaction is an electronic transfer of funds. Some examples include: direct deposit of payroll (including military pay), government benefits, tax refunds or payments, Alaska Permanent Fund Dividend, payments to utility bills, and many others.

With UltraBranch, members can view a pending ACH transaction as soon as Alaska USA receives the transaction instructions, which can often occur the day before the actual transfer.

To view a pending ACH in UltraBranch:

  1. Log in to UltraBranch.
  2. Click on the "Pending ACH" link below the tabs.
  3. View pending ACH transactions at the bottom of the page.

This feature allows members to view more information about their accounts, allowing for better account planning and money management. For example, information about military pay is often available up to two days in advance.

If you have any questions, please contact the Member Service Center.

Can I view previous account statements online?

With UltraBranch you can view your previous account statements online:

  1. Log in to UltraBranch
  2. Click on the "Account Services" tab
  3. Select from the list of recent account statements, or specify a different date range.

You can also sign up for eStatements and turn off your paper account statements.

Customizable account name

You can distinguish accounts by giving them account names that are meaningful to you like "Snowmobile loan" instead of "L10 Loan," or "Jenny's college fund" in place of "S81 Certificate." To create new names for your accounts, click on the pencil icon next to the account name on the "Account Summary" page.

Flexible transfers in UltraBranch

Move funds from one account to another and schedule recurring and future transfers. For example, you could use this feature to set up automatic monthly loan or Visa credit card payments. Just click "Transfer Funds" from the "Transfers and Withdrawals" tab.

How do I access UltraBranch from my cellphone?

Alaska USA mobile includes the most popular UltraBranch features; you can even make payments to individuals or companies that you have set up in UltraBranch Bill Pay, making Alaska USA Mobile the perfect companion to your regular UltraBranch service.

Download the free Alaska USA app for your iPhone or Android device, or visit go.akusa.org in your phone's browser.

Member to member transfers

You can easily transfer funds to another member on UltraBranch online. All you need is the member's last name, account number and account type.

  1. Log in to UltraBranch,
  2. Click on the "Transfers and Withdrawals" tab,
  3. Select "transfer to another Alaska USA member" from the drop down menu,
  4. Enter the recipient's last name where indicated,
  5. Enter the destination account number and account type, as provided to you by the recipient.

Select your own User ID for logging in to UltraBranch

When you initially sign up for UltraBranch access, your User ID is your member account number, and you are assigned an initial Personal Access Code (PAC).

You may change your User ID to something that's easy for you to remember. To change your User ID from your member account number, click "Change User ID" from the "Account Profile" tab. Your new User ID must be unique, but can contain both alpha and numeric characters.

When you access your account using UltraBranch by Phone you will still use your account number to log in.

Support for alpha-numeric passwords

When you initially sign up for UltraBranch Access you are given a temporary Personal Access Code (PAC) that must be changed the first time you log in.

Ultrabranch allows you to choose an alpha-numeric PAC of up to 12 characters. To change your PAC , choose "Change PAC" from the "Account Profile" tab.

Security tip: Create a PAC that is a mixture of letters and numbers. For greater security, avoid words found in a dictionary, easily guessed words, or personal information such as your phone number, social security number, and pet or family names.

Ultrabranch by Phone users
Your Internet PAC and User ID are independent of your Phone PAC and User ID. When you change your PAC or User ID online, you have the option to create separate versions for Ultrabranch by Phone and UltraBranch Online. For UltraBranch by Phone, your User ID will be your Alaska USA account number and your PAC can only consist of numbers.

UltraBranch E-mail Alerts

You can set up system alerts to let you know when your account balance reaches a certain amount, or when future transfers are scheduled to occur. When a designated alert is activated, an alert message will appear in UltraBranch and will be sent to the e-mail address you designate.

When you enroll in eStatements you can elect to receive alerts when your latest account statement is available for viewing.

UltraBranch Personalized Login

Alaska USA has enhanced UltraBranch with an added layer of security. This enhanced login features an on-screen keypad that is personalized with a picture that you select, so you will always know that you are accessing the real Alaska USA UltraBranch.

Learn more about personalized login.

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