Contact Information

Alaska USA Member Service Center

Nationwide toll free(800) 525-9094
TTY/ Hearing Impaired(800) 742-7084

Routing number325272021 [ Electronic Funds Transfer (EFT) account ]

Open 7 days a weekClosed on federal holidays  [ show upcoming holidays ]

Upcoming holiday notice

The Member Service Center will be closed in observance of the following upcoming federal holidays:

Memorial Day
5/26/2014
Independence Day
7/4/2014
Labor Day
9/1/2014

Alaska USA has many branches open on weekends and holidays!

Hours of operation 6 am - 10 pm Alaska Time
7 am - 11 pm Pacific Time

https://www.alaskausa.org/

Local access numbers

The Member Service Center can also be reached at the following numbers. Members in international locations can call these numbers directly.

(907) 563-4567 in Anchorage, AK
(760) 242-5646 in Victor Valley, CA

Apply for a loan

Consumer loans and credit cards

Apply online
View current rates
Download an application

  • Call the Member Service Center (above)
  • Fax an application: (907) 562-5765 or (800) 722-0524 outside Anchorage

Mortgages and other real estate loans

Mortgages - offered through Alaska USA Mortgage Company

Apply online
View current rates
Download an application

  • (800) 737-3033 Alaska
  • (877) 722-8919 California
  • (800) 813-1799 Washington

Other real estate loans including Home Equity Line of Credit (HELOC)

Apply online
View current rates
Download an application

  • (907) 786-2800 in Anchorage
  • (888) 425-9813 toll free in Alaska and Washington

Business & commercial loans

View current rates
Download an application

Business loans are currently available in Alaska and California.

Anchorage office
(907) 646-6670 in Anchorage
(877) 646-6670 toll free in Alaska
Fairbanks office
(907) 374-5417 in Fairbanks
(877) 374-5453 toll free in Alaska
Mat-Su office
(907) 352-8521 in Mat-Su Valley
Victor Valley office
(760) 810-7449 in Victor Valley
(888) 722-8923 toll free in California

Report lost or stolen items

Lost or stolen checks, ID, travelers cheques, or money orders

  • Checks/identification: Call the Member Service Center (above)
  • Travelers cheques: (800) 525-7641
  • Money orders: (800) 654-5920

Lost or stolen ATM or Visa Check Card

  • Call the Member Service Center (above)
  • After hours call (855) 331-2396

Lost or stolen Visa credit card

  • Call the Member Service Center (above)
  • After hours call (800) 991-4961

Additional contact information

Mailing Addresses

Corporate offices
Alaska USA Federal Credit Union
P.O. Box 196613
Anchorage, AK 99519-6613

Deposits / Payments (Alaska)
Alaska USA Federal Credit Union
P.O. Box 196613
Anchorage, AK 99519-6613

Deposits / Payments (U.S. and international)
Alaska USA Federal Credit Union
P.O. Box 1958
Victorville, CA 92393-1958

Express deliveries
Alaska USA Federal Credit Union
4000 Credit Union Drive
Anchorage, AK 99503

ATM, Visa Check Card, and credit card services

Activate your card
Alaska USA ATMs
Visa ATM locator

  • Activate your Visa® Credit Card:
    (800) 543-5073
  • Nearest PLUS® ATM locations:
    (800) THE-PLUS

Credit report dispute

Online credit report dispute

(907) 786-2000 in Anchorage
(800) 992-2810 ext. 2000 outside Anchorage

Transaction dispute

Call the Member Service Center (above)

Learn more about disputing electronic transactions.

UltraBranch®

24-hour account access by internet or phone

Internet
visit www.alaskausa.org

Touch-tone phone
(907) 258-7228 or
(888) 258-7228 toll free outside Anchorage

Alaska USA Mobile
Mobile site: visit go.akusa.org
Alaska USA app: learn more
 download: Android | iPhone

Learn more or sign up

Service locations

Branch locations

ATM locations

Subsidiaries offices

Office locations and phone numbers for members of the Alaska USA Family

Alaska USA Insurance Brokers

Alaska USA Mortgage Company

Alaska USA Title Agency

Alaska USA Trust Company