About

Alaska USA Information Privacy Practices

To learn more about how we collect, use, and share your personal information in the course of business, refer to the privacy notices below.

California Consumer Rights

California residents can request access to personal information collected and shared by Alaska USA or any of our affiliates by entering a personal information request or calling our Member Service Center at 1-800-525-9094.

Privacy notices

Effective 6/1/2022. This online information practices notice applies to websites and mobile applications owned, operated, or developed by Alaska USA Federal Credit Union and its subsidiaries.

Alaska USA will never contact you to ask for login or payment information such as your email or online banking passwords or your debit card number, PIN, or CVV.

Scammers may contact you via phone calls, text messages, or email, and may claim to represent Alaska USA or another organization you trust. They may to try to trick you into sharing sensitive information, installing dangerous software, or visiting fraudulent websites. However, when you call Alaska USA, we will ask questions to verify your identity.

Safeguard your information

What types of information does Alaska USA collect?

Information you provide

Alaska USA may collect any information you enter on our websites, apps, or email. You may choose to not provide some information, but by doing so you might be unable to use specific products, services, or site features. We use the information you provide for servicing your requests, providing products and services, and communicating with you, and for the other purposes outlined below.

Automatic data collection

Alaska USA automatically collects certain data when you interact with Alaska USA websites, apps, email messages, or advertisements on other websites. Data may be received directly from your device or browser, and through the use of cookies and pixel tags. Alaska USA does not process "Do Not Track" directives your browser may send.

Collected data may include:

  • Data about your computer or mobile device, including operating system, browser version, and device capabilities.
  • Data about your network connection, such as the IP address and geolocation of your device. Location data is collected to enable online location-based services, including mapping and advertising. Most mobile devices and browsers allow you to disable location sharing. If sharing is disabled, you may still be able to use these services, but will not be able to benefit from location-aware features.
  • Data about your usage of Alaska USA online systems, include pages visited, length of time spent visiting individual pages, and patterns of site visits.
  • Data about email interaction, including read-receipts and measurement of click-through in messages.

 

How does Alaska USA use this information?

The information collected is used to maintain security, for website or app management, and marketing purposes. Examples include:

  • Maintaining a secure session
  • Authenticating your computer
  • Detecting potentially fraudulent transactions
  • Customizing content displayed on Alaska USA sites and apps
  • Improving the relevance and usefulness of communications
  • Monitoring the effectiveness of advertising and communications

 

Cookies & pixel tags

Cookies refer to data that is stored on your device at the request of a server. Browser cookies are sent by a web server to the browser on your device when you visit a website. When you return to the site, your browser gives this data back to the server. Mobile applications may also use cookies. Pixel tags (also called web beacons) allow a server to know when specific actions are taken on a website, app, or email.

Session cookies: Alaska USA uses session cookies to help maintain continuity during an online session, to gather site usage data, to evaluate the success of online promotions, and for information security purposes. Session cookies are automatically deleted each time you close your browser. UltraBranch and online loan applications require that your browser accept session cookies.

Blocking cookies: If you configure your browser to reject cookies, site features that depend on them will be affected. In some cases this may mean a loss of customization, in other cases the feature will no longer function.

 

Third party websites

Contract service providers

Alaska USA uses a number of contract service organizations to provide members online access to financial information or services. These sites may display Alaska USA's logo, but are not part of Alaska USA's domain (website). Security and privacy are controlled by the site's owner and not by Alaska USA, and practices and policies may differ from Alaska USA. Refer to the posted privacy statement and/or user agreements at each site for additional information about how that particular organization manages information.

Social media

Alaska USA may create and maintain a presence on one or more social media sites. These sites enable sharing and collaboration among the site's registered users. Any content you share on these sites, including personal information, pictures, and comments, is subject to the Terms of Use and Privacy Policies of the respective site.

Alaska USA may use information you post directly on Alaska USA sanctioned social media pages, or that you make publicly available on the relevant social media site, to respond to your comments or posts. The social media site owner may provide Alaska USA access to aggregate data about users that view or post comments on official Alaska USA pages. Alaska USA uses this data to understand and improve the communication with participants on the site.

Public forums and social media sites, (including the Alaska USA Facebook page) are not secure environments. For your protection, please do not share sensitive account information, including social security numbers, account numbers, user IDs, passwords, or specific transaction details.

Links to other sites

As a convenience to members and prospective members, Alaska USA provides links to third party websites with which Alaska USA has no contractual relationship. Alaska USA is not responsible for the content, security, or privacy practices of sites it does not control. Please refer to the privacy and security policies of these sites to learn more.

 

Online advertising

Third party advertisements: Alaska USA does not include non-affiliated third party advertisements in its websites or mobile applications.

Advertisements on third-party sites: Alaska USA may work with advertising companies to promote Alaska USA products and services on third-party sites. Companies may be provided non-personally identifiable criteria to guide the selection of ads that will be displayed on these sites. Alaska USA may collect information about your interaction with ads on other sites.

 

Children's privacy

Alaska USA does not knowingly collect or share personal information from individuals under the age of 13 through any website or mobile app. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website.

 

Privacy policy updates and effective date

Alaska USA may update this notice from time to time. When this notice is updated, the updated version will be posted on the site, and the "Effective Date" displayed at the top of this page will be updated. The notice becomes effective when posted on this site.