Frequently Asked Questions

There are several convenient ways to activate your ATM or Visa® Check Card.

To activate your Visa® Credit Card call (800) 543-5073.

UltraBranch users may change their address online:

• Log in to UltraBranch.
• Click on the 'Account Profile' tab.
• Click on the 'Change Address' button.

Visit any branch.

Call the Member Service Center.

Alaska USA offers different types of savings, checking and money market accounts to meet the diverse needs of individual members. Terms and dividends may vary between these account types.

Members who have signed up for UltraBranch can change the type of their open savings, checking, and money market accounts online.

To change the type of an existing share account online:

1. Login to UltraBranch
2. Click on the 'Account Profile' tab
3. Click on the 'Share Account Type' link below the tabs.
4. Follow the onscreen instructions to change your share account type.

If you have not signed up for UltraBranch you can contact the Member Service Center to change your open shares.

Learn more about UltraBranch or sign up.

You can use UltraBranch to check on a loan balance via the Internet, or at an UltraBranch Terminal in many branches. You may also visit any branch or call the member service center.

• Online: Log in and to UltraBranch. Click on the "Account Services" tab and choose "Stop Pay" from the list of available options. You will be asked for the check number and amount.
• By phone: Contact the Member Service Center.
• Branch: Visit any branch.

Stop payments placed through UltraBranch are free. Stop payments placed through the Member Service Center or at a branch are assessed a fee of $15 per request.

If you decide that you do not wish to use Bill Pay, the service is easy to stop.

Log in to UltraBranch, then click on the 'Bill Pay' tab. Click on the 'Cancel Bill Pay' link listed below the tabs. The following page contains the instructions to cancel your Bill Pay service.

You can also have your Permanent Fund Dividend deposited directly into you Alaska USA account.

Learn more about the PFD on the PFD Answer Page.

It's easy to have your Permanent Fund Dividend (PFD) deposited directly into your Alaska USA account:

1. Choose "Yes" in Section 7 of your PFD application.
2. Select whether you'd like your funds deposited into "Same account as last year" or a new account.
3. If you choose "new account," be sure to include Alaska USA's institution code "CD" and your Alaska USA account number. (Note: It is not necessary to include a share ID at the end of your account number.)

File Online! You can file and sign your PFD application online from January 1 through March 31.

Learn more about the PFD on the PFD Answer Page.

1. Visit the Alaska USA home page.
2. Enter your User ID in the field at the top-left of the page.
3. Click the "Log in" button to connect to UltraBranch and load your personalized keypad.
4. Verify that your keypad is correct and enter your Personal Access Code (PAC) using the keypad. Click the 'Enter' button to finish logging in to your account.

Learn more about UltraBranch or sign up.

You can make a one-time electronic payment to your Alaska USA consumer loan from your checking or savings account at any financial institution with the Web Payment Request system.

Learn more about Web Payment Requests.

Request a Web Payment.

Members who have signed up for UltraBranch can open a checking, certificate, or money market account online*.

To open a share account online:

1. Login to UltraBranch
2. Click on the 'Account Profile' tab
3. Click on the 'Open New Shares' link below the tabs.
4. Follow the onscreen instructions to open your new account.

If you have not signed up for UltraBranch you can contact the Member Service Center to open a new share account.

Learn more about UltraBranch.

* Checking and Money Market shares are limited to one per account. Members may have multiple certificate shares on an account.
IRA Certificates cannot be opened online. Contact the Member Service Center or visit any branch location to open an IRA Certificate.

There are several ways you may reorder checks. Learn more on the Order Checks & Accessories page.

Automatic loan payments allow regular payments on an Alaska USA loan to be transferred from your checking or savings account. Set up automatic payments.

Users of Alaska USA's UltraBranch electronic account access service may sign up for UltraBranch Bill Pay. Bill Pay provides flexible options for paying other businesses or individuals.

Alaska USA emergency contact numbers are included on the contact page.