Managing Users

The "Manage Users" page shows all authorized users on the account.

This page allows the Primary Contact or a Company Administrator to create new user accounts, edit existing accounts, and delete user accounts. The "Manage Users" page also has links to control users' feature permissions and account access, as well as manage Company Administrators.

Creating a new user

Click on the "Add User" button to add a new user account.

Editing user settings

From the “Manage Users” page, click on the Edit icon () for the User you wish to modify.

Changing User status
There may be times when you would like to remove a User’s access to your accounts without deleting that individual entirely. Perhaps the User is on vacation or medical leave for an extended period of time. You can move that User from an “Active” status to “Inactive” status on the “Edit User” page. The User will not be able to log-in until the Primary Contact or a Company Administrator changes the status back to Active.

Unlocking User account
Multiple unsuccessful login attempts will cause a user's account become locked. The Primary Contact or a Company Administrator can unlock the user's account so they can once again login. This may be an appropriate time to reset the User's PAC as well, since a forgotten PAC is the most common reason for an account being locked.

Resetting User PAC
If a Personal Access Code (PAC) is forgotten, there are options for resetting it within the “Edit User” page. The reset PAC is temporary. The new user will be required to change it upon initial log-in to the system.

Primary Contact PAC – any Company Administrator can reset the Primary Contact’s PAC

Company Administrator PAC – any other Company Administrator or the Primary Contact can reset a Company Administrator’s PAC

User PAC – any Company Administrator or the Primary Contact can reset a User’s PAC

If the Primary Contact PAC is forgotten and there is no Company Administrator assigned to the account, please call the Member Service Center at 563-4567 or (800) 525-9094 outside Anchorage.

Deleting users

From the “Manage Users” page, click on the Delete icon () for the User you wish to delete. You will receive a confirmation page that verifies your request. The Primary Contact can delete any User or Company Administrator. A Company Administrator can delete any other User or Company Administrator. The Primary Contact cannot be deleted.