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Alaska USA Federal Credit Union is a not-for-profit financial services cooperative, owned by its more than a quarter million members located throughout the United States and around the world. It is a leading credit union in the U.S., and one of the largest financial institutions in the State of Alaska, with a growing membership and branch network in Western Washington. The self-help philosophy of credit unions at work in Alaska
In 1953, after the separation of Elmendorf Air Force Base and Fort Richardson, the credit union expanded its field of membership to include officers and enlisted personnel. In 1959, the same year Alaska was admitted into Statehood, the Board hired its first employee. During the next ten years, membership was extended to personnel assigned to 24 remote Air Force stations in Alaska and Naval Station Adak, located near the tip of the Aleutian Island chain. The Member Service Center is Created
Today, the Member Service Center is located in Anchorage, Alaska, and continues to provide members with toll-free telephone processing of their information, service and transaction requests.
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Alaska USA was chartered in 1948 at Fort Richardson, when Alaska was still a territory. The 15
founding members felt that local financial institutions were not adequately meeting the credit needs
of the federal civil service personnel who had been recently transferred to Alaska. A credit union
could satisfy those credit needs, as well as provide other financial benefits. Accordingly, the
credit union was founded and members began pooling their savings and extending credit to one another,
while volunteering their time to operate the credit union.
In order to effectively serve members who transferred out of Alaska, the Member Service Center was
established in 1973. This was the first call center operation launched by an Alaskan financial institution,
and an innovation for credit unions nationwide. The center was originally located in Denver, Colorado, to
compensate for Alaska's time zone differences, telecommunications limitations and postal delays.
